IT Help Desk Job at Raw Seafoods
We are looking for an IT Help desk with good technical knowledge and communications skills to provide fast and useful technical assistance on our computer systems. Serve as the first point of contact for technical assistance. You will answer queries on basic technical issues and determine the best solution based on the issues and details provided.
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Essential Duties and Responsibilities*
- Respond to help desk tickets (requests for help).
- Set up new areas with basic IT needs, i.e., computers, phones, printers, training, loading software, etc.
- Troubleshoot, analyze problems and research solutions to customer technical issues when needed.
- Make hardware repairs.
- Load/reload software and Operating Systems.
- Occasionally troubleshoot and repair printers.
- Develop, test and implement new technologies.
- Manage users with Active Directory.
- Deploy new hardware to end users.
- Assist IT Help Desk Manager when needed.
Qualifications
- Associates in Computer Science preferred or related field or 2 years of experience.
- Bachelors in Information Technology preferred or equivalent.
- Extensive knowledge of computers.
- Willingness to keep work area and equipment in a clean and orderly condition.
- Excellent people and communication skills.
- Ability to manage time, prioritize projects and multi-task effectively.
- Knowledge of network protocols and tools.
- Set up video conference equipment.
Benefits:
- Paid Vacations
- Sick time earned under the MA paid sick leave
- Eligible to participate in the company's group Health and Dental Insurance after 30 days of employment
- Paid Company Holidays
- Eligible to participate in the company's 401k Safe Harbor after 1 year of employment, with a match of up to 4% of gross earnings
Raw Seafoods is an equal opportunity employer and values diversity. We recruit, hire, assign and promote without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status, or any legally recognized protected personal characteristics.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Schedule:
- Monday to Friday
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