As HomePride Bath, we are a company where these values matter. Living with Grace, Grit, Celebrate, Fear Not, and Quality & Excellence inform our decisions and how we interact with customers and employees. Join us in building and growing our multi-million-dollar home improvement company! We are experiencing exponential growth and are looking for a IT Generalist to oversee the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.

Responsibilities

Infrastructure

• Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions; interface with vendors as necessary
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets

Applications

• Design, develop, test, debug, install, implement, modify, and support new or existing applications software in accordance with area standard practices
• Work with users to analyze their requirements
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff
• Update and ensure accuracy of Azure Active Directory
• Systems administration of various cloud-based software systems

User Success

• Provide technical support of workstations, laptops, and iPads and technical guidance for assigned customer base
• Facilitate user access to local, unit and enterprise information technology resources
• Implement security policies and protocols of the business
• Assist with user account administration, file rights management and backup/recovery policies and procedures
• Assist in the development of appropriate technology solutions for information delivery and/or learning environments

Who you are

• Knowledge in the following: MS Windows, Active directory, Group Policies, Cloud Software, and IOS.
• Strong experience with system management tools, logical file systems, and client/server environments.
• Demonstrated initiative, customer orientation and teamwork competencies.
• Ability to communicate technical issues with non-technical team members.
• Demonstrate knowledge of various ports and protocols.

Experience

• 4+ years related experience

Benefits

• Medical, dental and vision coverage
• PTO
• 401K
• Bonuses based on performance