IT Field Service Technician Job at Propelsys Technologies LLC
· Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
· Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
· Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
· Provide operating system and application support to diagnose and resolve unique, non-recurring problems
· Reimage systems as required
· Identifies potential escalations and proactively alerts management as needed.
· Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
· Recommend and/or performs upgrades on systems
· Work with procurement staff to purchase hardware and software
· Complete installation and testing of computers and peripherals within established standards and guidelines
· Provide basic support for mobile devices and printers
· Provide primary support to executive users
· Provide equipment move services
· Ensures configuration and inventory management database entries are complete and accurate
· Provides time / resource estimates for assigned tasks including time tracking activities
· Local travel as needed
· Perform other duties as assigned
· Asset Inventory
· Procurement activities, as assigned
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Myrtle Beach, SC: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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