JOB SUMMARY

• Job Summary
  • Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to the network.
• Supervisory Responsibilities
  • None specified

REQUIREMENTS

• Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Certificates, Licenses, Registrations
  • N/A
• Education and/or Experience
  • Associate’s Degree in Computer Science or related field and 1 year related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use finger dexterity, and talk and hear. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
• Work Environment
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

PRIMARY JOB DUTIES

• Configures, installs, and maintains hardware and software, such as personal computers, system software, software applications, and printers.
• Assist users as needed with hardware problems
• Responds to the needs and questions of users concerning their access to resources on the network and the operation of various software programs
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Communicates with department managers/directors to report and resolve software, hardware, and operations problems
• Places call to hardware vendor to request service on equipment in need of repair.
• Performs minor repair of computer equipment.
• Performs other duties as assigned.

DEPARTMENTAL/ORGANIZATIONAL GROWTH

• Demonstrates a willingness to assist others in meeting departmental or organizational objectives
• Contributes toward meeting departmental or organizational objectives
• Displays a willingness to accept added duties and responsibilities to help achieve departmental or organizational objectives
• Devotes the time and effort to support the growth of the department and organization
• Achieved the agreed upon individual objectives established for the departmental and organizational growth

• Task: Work with your department leader to establish a minimum of two agreed upon measurable departmental and organizational objectives for the evaluation.

By submitting this application, I attest that I meet the qualifications and am able to perform the essential functions of this position with or without reasonable accommodation.