Overview:

Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is a holding company that primarily operates through Gas and Electric Company subsidiary. The subsidiary provides natural gas and electric service to residential and business clients. It also offers building and construction programs, energy efficiency financing, electric vehicle charge networks, wireless solutions, battery storage systems, etc. This Client is an AA/EEO employer that actively pursues and hires a diverse workforce.

Job Description:

Qualifications:

Minimum:

• Bachelor's degree in computer science or information Systems or related experience
• Minimum 5 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
• Minimum 3 years of experience with Oracle CC&B applications, and data modeling

Desired:

• Working knowledge of relational databases (SQL experience)
• Working knowledge of UML
• Be able to work independently but within the framework of the team and product
• Be able to work well within a team setting
• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
• Excellent verbal and written communication skills
• Working knowledge of Salesforce CRM application and data model
• Experience dealing with Call Center and/or Back Office centric business
• Understanding of database/schema architecture

Responsibilities

Ideation:

• Work with business organizations to guide/provide input regarding enhancement feasibility
• Using business process knowledge, proactively look for opportunities for system enhancements
• Evaluate and provide input to business needs and requirements
• Prepare estimates for customer requests
• Prepare preliminary mock-ups and designs

Project:

• Analyse/assemble Functional/non-Functional requirements
• Provide technical expertise and assistance in designing, testing and developing applications
• Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
• Prepare final functional requirement and functional design document
• Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
• Provide Subject Matter Expert support to developers and testers
• Work with business to document and analyse project change controls
• Support stabilization of deployed code

Maintenance:

• Troubleshoot potential system issues to determine if there is a defect
• Analyse production defects, identify business and system impacts and quantify problems
• Contribute to defect troubleshooting and solution design
• Assist business and technical teams with ad hoc requests
• Provide functional expertise to clients for resolving business issues

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $70.00 - $80.00 per hour

Work Location: Remote

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