POSITION DESCRIPTION

IT Associate

(New York, NY)

Salary Range: $65,000-$75,000

Organization Overview:

REFORM Alliance is a national organization seeking to safely reduce the number of people on probation and parole and create real pathways to work and wellness for people who have been supervised instead of supported. We are using all the resources we have to help fix the flawed criminal justice system in the United States by changing laws and policies and building a movement of REFORMers to help change hearts and minds.

REFORM was founded in the wake of the #FreeMeek movement. The Board includes award-winning recording artist Meek Mill; Fanatics executive chairman Michael Rubin; Arnold Ventures co-founder Laura Arnold; entrepreneur and business mogul Shawn “JAY-Z” Carter; Kraft Group CEO and New England Patriots owner Robert Kraft; Galaxy Digital CEO and founder Michael E. Novogratz; Vista Equity Partners founder, chairman, CEO Robert F. Smith; Brooklyn Nets co-owner, businesswoman, investor, and philanthropist Clara Wu Tsai; and co-founder and co-CEO of the Chan Zuckerberg Initiative, Priscilla Chan. Veteran criminal justice advocate Robert Rooks leads the organization as CEO.

Position Overview:

REFORM seeks an experienced and mission-driven individual with a “roll-up-your-sleeves” attitude to serve as our IT Associate as a member of the organization’s Operations Team. This is a full-time position focused on assisting with IT support in our New York and Washington DC offices. The IT Associate will work closely and collaboratively with all of the staff at REFORM and be supervised by the Director, Information Technology.

Responsibilities

• Provides technical support for the organization
• Identify problems, conduct research, documents appropriate solutions, organizes and prioritizes technical support cases and follows-up on outstanding cases until resolved
• Onsite and Remote user support, this position may involve travel to our Washington, DC office
• Provide tier 1 help desk support to staff and assist in technical projects.
• Assist with vendor management, perform market and competitor research to update processes and identify new opportunities in software acquisition and development.
• Assist in with IT project planning, development, oversight, and logistics.
• Set up and configure MAC's, PCs, and local area networks, load software and ensure that the computer is operating to standards.
• Assist with remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets
• Regular documentation entry and review
• Communication with staff as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
• Assist HR with new employee on-boarding
• Complete administrative tasks regarding office supplies, printer needs and shipping

Experience & Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2 years related experience or bachelors degree in computer science, information technology, cyber security or other related field.
• Knowledge Networking concepts, routers and switches.
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Focused team player
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities
• Driven, friendly, approachable attitude
• Task and solution-orientated disposition
• Advanced understanding of Operating Systems, business applications, printing systems, scripting, and network systems.
• A+ Certification (or similar skills/knowledge) is a plus,
• Knowledge of troubleshooting, resolving, and supporting desktops, laptops, applications, phones and WIFI devices
• Ability to multi-task and adapt to changes quickly
• Knowledgeable in google workspace and Microsoft Office products.
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide services

At REFORM Alliance, we strive to move hearts and minds to create a more humane criminal justice system. This requires us to maintain a company culture that values employee individuality and community development. We are committed to fostering an environment that is inclusive, empowering and globally minded. We firmly believe that diversity in gender, race, ethnicity, sexual identity, cultural background, religion, disability and age produces ideas and perspectives that make our efforts stronger for people unjustly in the system and make our company a better place to work. Our leadership team is committed to embedding diversity and inclusion into everything we do and how we lead.

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