IT Administrator Services III

Overview:

Responsible for designing, testing, and maintaining software and programs for managing Information Technology assets. Identify and manage processes for tracking, updating, quality assurance, and reporting from IT asset records and databases. Responsible for configuring and supporting Microsoft-based infrastructure, enterprise application installation, configuration, design, and troubleshooting. Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and operate maintenance activities for workstations, identify recurring issues, and recommend steps to reduce the severity or frequency of problems.

Duties:

• Demonstrates technical expertise through maintaining primary technical programming skills for the assigned job, developing new skills as required, developing guidelines and standards, and establishing best practices.
• Manage and maintain area systems that include inventory, licensing, patching, deployment, and reporting.
• Creates plans for the transition of development and production environments to new technologies, utilizes system software to monitor the performance of system files, manages system data to maintain performance efficiencies, and studies system requirements to determine proper installation methods and procedures.
• Provide data analysis and reporting on various processes, including update compliance, computer hardware, mobile hardware, software utilization, and other areas as required. Responsible for managing software availability to support groups and customers.
• Core responsibilities focus on operational/tactical aspects of the organization and some strategic focus
• Responsible for Tier 3 technical system support, assisting Tier 2 technicians in problem-solving
• Coordinate with customers to define and satisfy application package requirements
• Participate in planning and implementation of projects and enhancement initiatives
• Create, configure, test, deploy and monitor software releases, operating systems, security patches, compliance settings, etc
• Configure, support, and maintain MEMCM (SCCM), Intune, M365, Citrix VDI, and SharePoint
• Administer, configure, test, deploy and monitor mobile data management (MDM) tool
• Administer, configure, test, deploy and monitor software asset management (SAM) tool
• Ensure adherence to established and documented processes, procedures, and risk mitigation efforts
• Daily monitoring and reconciliation of incident and service request tickets assigned to queue
• Document procedures for installing packaged applications
• Schedules deployments in accordance with project schedules, work effort timetables, and Change Acceptance Board (CAB) approval
• Monitor and report results of deployments
• Document all work performed in ticketing tool, logging time and effort
• Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints
• Prepares Change records for CAB review and approval
• Provide knowledge transfer, coaching, and mentoring to technical staff
• May include limited supervisory responsibilities
• Performs other project and process improvement initiatives as assigned

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Business, Management, Financial, or other quantitative field and extensive related experience.
• Incumbent at this level are fully developed and performing their specialized field.
• Incumbent must set priorities, organize work and make occasional exceptions
• Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner
• Well-developed written and verbal communication skills for interaction with all levels of personnel
• Ability to meet goals and objectives with minimal direct supervision
• Effective interpersonal and customer service skills

Preferred Qualifications:

• Relevant Certifications
• Minimum 4 years relevant experience
• Experience with SAP
• Experience with MEMCM (SCCM), OSD, MDT, Intune, SNOW, MBAM, LAPS, WSUS, SharePoint, Citrix VDI, and M365 administration
• Familiarity with SQL, SSRS, Power BI, M365 Suite, AD, Group Policy, Certificate Services, IIS, and Scripting
• Relative experience in supporting utility construction software

Please contact Wendy Nuncio at (512) 992-0073 for further inquiries about this role.

Job Types: Full-time, Contract

Pay: From $49.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• VMWare: 4 years (Preferred)
• SQL: 4 years (Preferred)
• Microsoft Intune: 4 years (Preferred)
• SAP: 4 years (Preferred)

Work Location: One location

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.