Provide in depth and expert support to the organization wide computer users and various systems used by the organization. Develop solutions for desktop and software problems and document those procedures. Have ability to analyze existing systems and make proactive recommendations for improvements. Provide maintenance support for various servers, OS and applications.

Call/Problem Resolution Management

Respond to all incoming problem calls and tickets and work to resolve remotely or on-site as needed. Performs in depth analysts for escalated service tickets with LAN, desktop systems, networking interfaces and software. Assists with assigning service tickets to appropriate resource. Communicates problems and resolution to user department, IS staff, and IS management using standard problem reporting and escalation procedure.

Maintain Software and Systems

Patch various applications, OS and software to ensure organizations network and systems are secure utilizing best practices.

Create and Maintain Policies and Procedures

Create and maintain various policy and procedure documents. Be proactive in improving upon current processes and procedures.

Customer Service

Exhibit customer service behaviors to enhance relations between department and user community. Participates in skill development of other analysts. Continually develops personal, professional, and technical skills. Apply a minimum of one health literacy method when communicating with patients/clients.

Teamwork

Communicate effectively and operate efficiently within a team environment. Able to establish priorities and manage multiple activities to meet team deadlines. Ability to work independently with minimal guidance as part of a team.

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES:

• Currently not sponsoring for work visa.
• Requires 2+ years of recent computer and server troubleshooting experience.
• Requires the ability to easily adapt to and learn new technologies.
• Requires excellent communication and customer skills.
• Requires the ability to act as a liaison between users and HealthNet IS.
• Requires thorough knowledge of enterprise systems and technology environments.
• Requires the skills to analyze system problems and coordinate resources to resolve service interruptions.
• Requires expert knowledge of Microsoft OS and other products.
• Requires the ability to multitask.
• Requires the ability to manage time independently.
• Requires travel between health centers.
• Valid driver’s license required.

Why work for HealthNet?

• Competitive Compensation
• Paid Time Off
• Healthcare, Dental, and Vision Plan
• Life Insurance
• 401k Match

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.