IS Application Technician 2-Police/Mobile Data Support Job at Metropolitan Government of Nashville & Davidson County
Metropolitan Government of Nashville & Davidson County Nashville, TN 37219
4/9/2023 11:59 PM Central
DESCRIPTION
BENEFITS
QUESTIONS
- This position requires the incumbent to bend, stoop, reach, work with hands and read equipment monitors on a regular basis. May be required to lift equipment up to 50 pounds
- Installs, troubleshoots, and provides maintenance to all mobile data computers, mobile printers, and vehicle routers.
- Provides support, training, troubleshooting, and installation for MDC related software and computer programing.
- Performs exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
- Acts as liaison between users, IT staff, other Metro agencies, and vendors as appropriate to determine and resolve problems received from clients.
- Develops and constantly updates accurate technical installation, support, and troubleshooting documentation.
- Participates in the installation, troubleshooting and maintenance of mounting hardware and equipment in departmental vehicles.
- Performs duties related to operations monitoring of systems and servers when needed.
- Operates, troubleshoots, maintains, and cleans vehicle garage systems and equipment.
- Conducts routine maintenance checks of information technology systems, notifies appropriate personnel, and coordinate repair schedule with vendor.
- Performs other duties as required.
High School Diploma and two (2) years of job-related experience
OR
Associate's Degree in a related field and one (1) year of job-related experience.
LICENSES REQUIRED:
Valid Driver License
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
- Experience troubleshooting and supporting laptops, tablets, and printers.
- Experience with vehicle electronics wiring and troubleshooting.
- Experience with vehicle garage roles and procedures.
- Experience working with Microsoft Office Suite.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640
Human Resources Department
404 James Robertson Parkway, Suite 1000
Nashville, Tennessee, 37219
- This position requires the incumbent to bend, stoop, reach, work with hands and read equipment monitors on a regular basis. May be required to lift equipment up to 50 pounds
- Installs, troubleshoots, and provides maintenance to all mobile data computers, mobile printers, and vehicle routers.
- Provides support, training, troubleshooting, and installation for MDC related software and computer programing.
- Performs exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
- Acts as liaison between users, IT staff, other Metro agencies, and vendors as appropriate to determine and resolve problems received from clients.
- Develops and constantly updates accurate technical installation, support, and troubleshooting documentation.
- Participates in the installation, troubleshooting and maintenance of mounting hardware and equipment in departmental vehicles.
- Performs duties related to operations monitoring of systems and servers when needed.
- Operates, troubleshoots, maintains, and cleans vehicle garage systems and equipment.
- Conducts routine maintenance checks of information technology systems, notifies appropriate personnel, and coordinate repair schedule with vendor.
- Performs other duties as required.
High School Diploma and two (2) years of job-related experience
OR
Associate's Degree in a related field and one (1) year of job-related experience.
LICENSES REQUIRED:
Valid Driver License
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
- Experience troubleshooting and supporting laptops, tablets, and printers.
- Experience with vehicle electronics wiring and troubleshooting.
- Experience with vehicle garage roles and procedures.
- Experience working with Microsoft Office Suite.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA accommodation for the recruitment process should be directed to Human Resources at 615-862-6640
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
Human Resources Department
404 James Robertson Parkway, Suite 1000
Nashville, Tennessee, 37219
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