Purpose

The Interpreter will use consecutive and sight interpretation skills to assist with communication between limited or non-English speaking patients and staff members. This role provides navigation and coordination of care assistance as part of a health care team to achieve Neighborcare Health’s goals for quality care, productivity, patient satisfaction and contract compliance. The Interpreter will work in partnership and joint accountability with other team members to achieve Neighborcare Health’s Mission, Guiding Principles and productivity goals.

In this position you will:

• Provide consecutive interpretation services during patient appointments in the delivery of medical and/or dental care.
• Provide sight interpretation services to patients and staff members as needed while assisting with paperwork.
• Explain and advocate patient cultural sensitivities and norms to staff members.
• Advocate and provide navigation services for patients as needed both internally and in the community.
• Evaluate patient needs and coordinate patient care in person, by telephone or through EMR between staff members and outside agencies or providers.
• Facilitate patient access for any referrals to outside agencies or specialty provider.
• Provide telephone outreach to patients as directed or appropriate, check status and/or acquire needed information for patient care.
• Coordinate interpreter services for patients using internal and external resources/agencies. Determine services to provide based on protocols established by interpreter group and clinic management.
• Communicate Neighborcare Health policies and procedures to patients.
• Respond to emergent needs and assist teams by calling taxis, ambulance, etc.
• Perform other duties as assigned by Patient Services Supervisor or Lead Team.

Key Skills:

• Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge and demonstrated ability to competently interpret in English and one or more other needed languages. Knowledge of medical and/or dental terminology. Knowledge of and ability to accurately interpret for patient and patient’s care team. Knowledge of and skill in the use of computers and a variety of software programs and patient scheduling programs. Knowledge of and ability to understand written sentences and paragraphs in work-related documents. Ability to actively listen

Required Qualifications

• DSHS Interpreter Certification, National Interpreter Certification, or pass Medical Interpretation Test (coordinated through Neighborcare) within two weeks of start date
• 1-year interpreter experience working in a medical and/or dental setting

Preferred Qualifications

• 2+ years interpreter experience working in a medical and/or dental setting

About our Service Commitments

Our service commitments were created by staff members, leaders, board members, and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community

Compensation

The wage range for this position is: Minimum $19.44 up to $26.97 maximum.

Compensation will be determined based on years of relevant experience.

Union: Yes

Full job description will be provided during the interview process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)