Intake Support Specialist REMOTE Job at Rotech Healthcare Inc.
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Summary
We are seeking a dedicated Intake Support Specialist to join our Rotech Halo Division. This position will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. .
Essential Duties and Responsibilities
Qualifications
Employment is contingent on
Rotech Information
Benefits
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Summary
We are seeking a dedicated Intake Support Specialist to join our Rotech Halo Division. This position will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. .
Essential Duties and Responsibilities
- Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
- Answer the phone, receive faxes, and collect patient and referral source information
- Brings ideas for process or efficiency improvements to supervisor
- Builds relationships with locations, field management, patients and referral sources
- Certain functions require outbound calling and data entry
- Collects co-pays and deductible amounts
- Complies with applicable laws and regulations
- Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
- Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
- Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission
- Maintains accuracy and quality control throughout patient contact and data input
- Manages all aspects of initial intake
- Practices safe work habits, ensuring a safe work environment
- Provides product/service information by answering questions and offering assistance
- Respond to questions, resolve issues or forward to appropriate personnel in a timely manner to ensure patient, referral and employee satisfaction
- Works extensively with eIntake proprietary system
- Performs other duties as assigned
- None
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent
- Must be-able to type on a desktop computer
- One to three years of related prior work experience
- Experience in medical field
- Customer service background
- Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interprets a variety of instructions in a variety of communication mediums
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Lifting of 10lbs.
- Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
- Requires close vision to small print on computer and or paperwork; extensive hours working on the computer
- Email transmission and communication
- Type on a desktop computer
- Internet navigation and research
- Microsoft applications including but not limited to Word, Excel, Power Point, Publisher, Access, etc.
- Off ice equipment; fax machine, copier, printer, phone and computer
- Office environment
Rotech Information
Benefits
- 401k
- Medical, Dental and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
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