U SNAP BAC INC.

NEIGHBORHOOD RESOURCE CENTER

14901 E. Warren

Detroit, Michigan 48224

Job Description

Intake Specialist

History:

U SNAP BAC has a rich history of serving the community for over thirty years. The organization was formed in 1985 by residents with a collective commitment to improve the quality of life in communities through collaboration, neighborhood improvements and community cohesiveness. Through this commitment, a consortium of 11 community-based organizations on the eastside of Detroit were drawn together to implement positive community change. The organizations were diverse in nature ranging from residents, block clubs, small businesses, neighborhood organizations, and business associations. While the members were diverse, the belief was firm; working together creates solutions to strengthen the community.

Job Summary:

U SNAP BAC is a City of Detroit Housing Resource Center. The Intake Specialist will provide support for all programs and assist residents of the City of Detroit and surrounding areas. Performing clerical work on projects of limited complexity in a support roleand customer service tasks to assist with the smooth operation of the organization. Must have the ability to work with the community daily and have strong communication skills. Demonstrated skills in helping create and execute procedures that enhance business efficiencies. Equally adept at working on teams and individually with minimal supervision.

Salary: $35,000-$38,000 (35 hours per week)

Duties/Responsibilities:

· Daily monitoring of Salesforce and other Client Management Systems

· Greets and directs clients and visitors.

· Makes appointments and referrals (As directed).

· Answers phone calls and emails.

· Performs data entry and filing tasks for equipment inventory

· Receives, records, and distributes packages and mail.

· Copies, collates, and otherwise prepares reports for mailings, meetings, and other correspondence.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Advanced proficiency in Salesforce, Microsoft Office, Teams, Zoom, Adobe Acrobat, Box.com software.

· Ability to proofread.

· Data entry of preliminary information for Sales Force, Home keeper, or other HUD CMS system

· Experience in nonprofit service organization is desirable

· Knowledge of Google drive sheets

· Basic understanding of office equipment.

· Basic understanding of clerical procedures and systems such as recordkeeping and filing.

· Ability to work independently and identify and solve problems.

· Ability to organize and prioritize work.

· Compose various correspondence, documents and reports using proper format, punctuation, grammar, diction, and style.

• Demonstrate strong attention to detail and proofreading abilities.
• Demonstrate strong initiative and customer service orientation.
• Ability to delegate as necessary.
• Manages and prioritize multiple tasks while meeting deadlines.
• Communicates effectively both verbally and written.
• Demonstrates sound judgment and makes independent decisions in routine situations.
• Interacts with executives, employees, visitors and vendors with professionalism and diplomacy.
• Maintains strict confidentiality.
• Ability to perform business related mathematical calculations.
• Ability to work in and foster a team environment.

Education and Experience:

· High school graduate.

· 3 year of clerical work experience.

Additional Requirements

· Ability to pass a skills test before employment

· Employment Eligibility Verification

· Reliable transportation

· Updated or current COVID TEST

· Successful completion of background screening

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Schedule:

• 8 hour shift

COVID-19 considerations:
All customers are required to wear a mask. All staff are vaccinated and the office.

Ability to commute/relocate:

• Detroit, MI 48224: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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