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Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.

ABCD offers a range of youth programs to help the youth of Boston stay in school, prepare for a career, and build a strong foundation for a successful future.

Duties Include:

• Greet, welcome, and direct clients as appropriate and deliver excellent customer service.
• Answer the Youth Services main phone line and monitor department emails.
• Direct calls/emails as appropriate and answer intake related questions.
• Responsible for the complete and accurate collection, entry, reporting and maintenance of data, records and reports related to new participants of ABCD's Youth Services Program.
• Collect and organize required documentation from applicants for appropriate program enrollment and keep detailed and accurate tracking of collection of documents.
• Maintain client eligibility files and prepare appropriate eligibility documentation for submission to funding sources.
  
• Schedule and assist with implementation of informational sessions and interviews with applicants.
• Contact prospective applicants and inform them of missing documentation and keep detailed and accurate tracking of outreach attempt.
  
• Keep records of inquiries and applicants.
• Sort and distribute mail.
• Manage office supplies.
• Maintain lobby area and all common areas in a safe and tidy manner.
• Act as an integral member of ABCD’s Youth Services team.
• Perform other related duties as assigned from time to time.

• Minimum of a High School diploma/GED, and up to 12 months related experience required.
• Associate’s degree in education or related field preferred.
• Must have excellent attention to detail.
• Ability to multi-task and to remain highly organized.
• Knowledge and skill using electronic databases and spreadsheets.
• Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds.
• Bilingual skills as needed

Why ABCD?

• Make an impact on the community
  
• Professional development opportunities and trainings
  
• Health and Dental Insurance
  
• Long-term and Short-term Disability Insurance
  
• Life Insurance
  
• 403B Retirement Plan with employer match and vesting after 6 months
  
• Paid Time Off
  
• 13 Observed Holidays