Intake Coordinator, Refugee and Immigrant Services

Requisition #: req10099

Location: East Lansing, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As an Intake Coordinator, you will be primarily responsible for assisting in the coordination of case management services for clients’ educational, therapeutic, medical, and placement needs in the respective program. This individual will also be responsible for ensuring the intake process is streamlined and clear to all involved, while working closely with all team members to ensure intake and discharge timelines are met. Additionally, this position will assist program staff by aiding in the documentation and communication process for clients.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Organize and attend arranged intakes for the local site to ensure all staff, and clients are apprised of the intake process;
• Coordinate and facilitate discharges;
• Conduct case support tasks, such as background checks, address checks, filing, information input, case noting, and coordinate information sharing;
• Provide transportation for arrivals and intakes, as requested;
• Meet with regularly with direct supervisor to schedule and prioritize work;
• Effectively track intakes and discharges;
• Record and maintain accurate and up-to-date client records;
• Assist in the collection, compilation and reporting of program outcome data;
• Attend trainings as requested by supervisor;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Human Services or related field of study from an accredited college;
• Must be at least 21 years of age;
• Prior work experience in cross-cultural settings;
• Excellent verbal and written communication skills;
• Demonstrated ability to be flexible, creative, and compassionate to meet the needs of traumatized adults and children;
• Exercise a high level of confidentiality;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• If direct contact with clients, proof of immunity to vaccine-preventable diseases, including COVID is required;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.