Urban Upbound
Intake Coordinator - Jobs-Plus Astoria
Founded in 2004, the mission of Urban Upbound is to provide residents of public housing neighborhoods and other low-income New Yorkers the tools and resources needed to achieve economic mobility and self-sufficiency, and to break cycles of poverty. Urban Upbound advances its mission through five integrated programs: employment services, financial counseling, youth development/college and career access, the Urban Upbound Federal Credit Union, and community revitalization services.
In 2013, Urban Upbound launched the Jobs-Plus Astoria program to ensure a steady flow of job opportunities available to members of the Astoria Houses community. Every year, we assist over 200 NYCHA residents in gaining employment in various high-growth NYC industries, including technology, construction, and hospitality. Jobs-Plus is a proven place-based employment program designed to increase the earnings and employment of working age public housing residents.
Reporting to the Assistant Director of the Jobs-Plus Astoria program, the Intake Coordinator is a key full-time member of the team as they serve as gatekeeper to the program and are responsible for providing customer service to Jobs-Plus members and general administrative support to the team.
Responsibilities
- Providing general information regarding program objectives, services, and requirements via phone, email, and in-person walk-ins
- Creating, updating, and maintaining organized intake files and program records
- Conduct orientations for potential new members; record attendance
- Maintaining a resource guide of local service providers and refer members to these as needed
- Scheduling a high volume of appointments and follow up on “no-shows”
- Managing multiple program calendars
- Assist with preparing workshop materials (e.g., photocopying, collating, stapling, etc.)
- Tracking data and progress in Salesforce in real time
- Ordering supplies and issuing work-orders to facilities management personnel
- Working proactively and taking initiative to support the varying needs of the team and senior leadership
- Assist outreach team with outreach efforts
- Other tasks as assigned by Assistant Director and Urban Upbound leadership
Qualifications
- Associate degree required; Bachelor's degree preferred
- 1-2 years of work experience in an office setting
- Bilingual Spanish preferred
- Strong project management skills, including managing competing priorities and meeting deadlines
- Computer proficiency in Microsoft Office, Google Apps, Internet Research, and social media
- Outcomes-driven, strong analytical skills with experience using data to inform programmatic decisions
- Highly motivated, with proven capacity to work independently, take initiative, and thrive in a high-paced entrepreneurial environment
- Flexible, with availability to work a weeknight and occasional Saturdays
- Good sense of humor
- Passion for social justice
Urban Upbound is an equal opportunity employer and welcomes candidates of all backgrounds.
Job Type: Full-time
Pay: Up to $35,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.