Intake Coordinator Job at Mission Healthcare Services
Mission Healthcare HQ is looking for Intake Coordinators to join our growing team!
As our Intake Coordinator you will be responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.
Requirements
- Initiate referral by accepting information from referral sources (including the use of multiple electronic referral systems) and completing referral in Homecare Homebase (HCHB) from start to finish.
- Handles the coordination of complex Home Health cases including, but not limited to, IVs, TPNs, and Enteral Feedings.
- Receives and documents verbal and telephonic orders from MD/MD personnel.
- Triages and provides verbal and telephonic medical advice to current Home Health patients.
- Develops and maintains relationships with outside sources such as pharmacies. Call physician offices to thank them for patient referral, ensure that they are following and will sign orders and ask if there is anything else we can help with.
- Verify clients’ Medicare and/or Medi-Cal number for active status which includes the ability to navigate the MVP system and Medi-Cal database effectively.
- Screen patients to verify client address and telephone number, service needs, insurance, and if applicable, Durable Power of Attorney information.
- Apply knowledge of Homecare, Home Health, and Hospice to be able to answer any questions the patients may have about Mission’s services
- At least 2 years of healthcare experience preferred. Two years’ experience in home health or hospice experience preferred.
- Must have knowledge of the purpose and function of home care and hospice and diagnosis acceptable to those settings.
- Proficient in Microsoft products, especially Outlook and Word, Adobe, and spreadsheet software. Ability to copy, scan, and fax sensitive materials.
Mission Healthcare Family of Companies includes Mission Home Health, Mission Hospice, Moniker Hospice, Healthy Living at Home, Tender Care, Sun Tree, Hands of Hope, Advanced Healthcare Services, One Care and Compass at Home.
EOE - M/F/Disabled/Veterans - Reasonable Accommodation
It is our business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
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