Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Neighborhood Improvement Services is a community-centered organization that works with the community and across city and county departments to provide the highest quality services to inform, engage and encourage resident civic participation, to ensure safe housing, to quickly respond to public nuisances, and to eliminate discrimination in housing, employment and places of public accommodation.

Hiring Salary Range: $52,965.00 - $55,528.00
Workdays/Hours: Monday - Friday / 8:00 a.m. - 4:30 p.m.

The Intake Coordinator position is a critical function within the Human Relations Division. The roles and responsibilities include interviewing persons who want to file a complaint of discrimination and evaluating whether such complaints/claims meet all requisite elements of jurisdiction and standing. The selected candidate will work within the Fair Housing work unit.

Under general supervision, performs moderate to complex clerical and customer service work in the enforcement of the City’s Non-Discrimination Ordinance. Work involves receiving, reviewing and assessing complaints alleging discrimination. Work also includes managing data and information regarding discrimination complaints; collecting and compiling data for the Human Relations Division’s programs, including outreach and education events; assisting in maintaining and updating the Division’s website; and providing referrals and assisting with other administrative duties as necessary. The Intake Coordinator must be self-motivated, have a strong work ethic, including the ability to keep sensitive information confidential, be attentive to details and have good people skills. The Intake Coordinator must also be comfortable working in a team environment, showcase care and concern when working with aggrieved persons, and have the ability to engage with diverse communities, including immigrants/refugees, LGBTQ persons, and other diverse populations.

• Coordinates the preparation and submission of documentation by drafting initial versions of correspondence; routing to appropriate individual(s) for review; incorporating necessary changes; and finalizing the document.
• Enters and retrieves documents by accessing and updating the City’s various case management databases and running specialized data queries and reports.
• Assists with the planning, promotion, coordination and production of city-wide Human Relations sponsored events throughout the year, including outreach.
• Assists with the preparation and submission of weekly and monthly reports as required.
• Attends volunteer committee meetings as required/requested.
• Monitors local media outlets daily for news relating to community issues that may need to be addressed by the Human Relations Division.
• Manages Human Relations Division’s Nationbuilder website and database.
• Attends training as necessary.
• Prepares and/or processes various records such as the inquiry/intake log, outreach log and the staff training log.
• Uses a variety of general office supplies, etc.; and a variety of computer software such as HEMS, GoGov, Microsoft Word, Microsoft Excel, Microsoft Outlook, etc
• Interacts and communicates with various groups and individuals such as the Department Director, Human Relations Manager, Human Relations Commission, Mayor’s Hispanic-Latino Committee, Mayor’s Committee for Persons with Disabilities, and the general public.
• Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, establishing and maintaining filing systems, etc.
• Performs related duties as required.

• Associate degree.
• Three years of paraprofessional program support, logistical, and coordination experience.

• Experience working with federal and state civil rights and anti-discrimination laws, statutes, and regulations.
• Experience working with the U. S. Department of Housing and Urban Development (HUD) and/or the U.S. Equal Employment Opportunity Commission (EEOC).
• Experience drafting anti-discrimination complaints.