Arbour Hospital intake coordinators are responsible for working collaboratively in the centralized call center responding to inpatient, PHP/IOP and ECT referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to an AHS program or providing appropriate information to caller.

Responsibilities

Promptly logging into call center queue to be availability to accept incoming calls

Completing an intake call sheet on all referrals including for inpatient, PHP and ECT as appropriate for the position

Gathering all necessary demographic, clinical and financial information on call sheet. Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff. Requests evaluation from ESP/ED/Referrer as appropriate.

Ensures verification of insurance eligibility and benefits including primary and secondary payors.

In a timely manner, notifies the Nursing Supervisor or Evaluation Services of impending evaluations (referred to as “eval and call”). Follows up in a timely manner to assure information received and updates on status from hospital staff.

Sending completed call sheets and insurance verification/authorization Nursing Supervisor, Evaluation Services, and Business office.

Maintaining accurate, up-to-date AHS bed availability including update hospital staff of pending admissions or cancellations

Contacting the CEO when a review is necessary or patient delayed.

Updating external bedboard on regular basis.

Adhering to department procedures related to waitlisted patients, transferring cases.

Schedules PHP/IOP/ECT intake appointments by completing PHP intake call sheets and scheduling appointments for all AHS PHP/IOP programs and forwarding ECT call sheets to program as per protocol.

Assist in training new staff as requested.

Education Requirements:

Bachelor degree strongly preferred

No licensure requirements

Preference for prior work in a behavioral health setting

Preference for prior experience in admissions in MD Office, ED or other health care setting, health care billing, mental health associate or other position that includes knowledge of collection of demographic, clinical and financial data and/or allows enhanced understanding of behavioral health patients.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Work Location: One location

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