JOB PURPOSE:

The Insurance and Claims Manager will be responsible for directing purchase options for all corporate insurance programs, management of incidents and claims, fleet safety compliance, and DOT compliance to support the Company’s strategic goals. This role has high visibility to internal and external business partners and will be expected to build partnerships across the enterprise, exhibit technical acumen, cultural adeptness, and a customer centric focused approach.

KEY FUNCTIONS:

• Identifies risk exposure, and provides recommendations/solutions.
• Builds risk reporting to support continuous improvement and expense reduction.
• Creates and implements risk management programs, updating, and monitoring compliance with insurance related programs including annual renewal and audits.
• Oversees incident management and claims management including workers compensation programs, fleet safety program, and DOT compliance.
• Oversee loss control plan and management of current incidents and claims; Collect, evaluate, and track actions in Origami (Risk Management Information System). Whenever possible work toward reducing claim costs and reoccurrence of claims.
• Operationalizes the design, analysis, and delivery of incident and claim information which influences risk management behavior through performance metrics and proactively communicate trends and programs to leaders and business partners across the organization.
• Analyze and monitor all new areas of business and ensuring new entities, properties, automobiles, and employees are added to current insurance policies on a timely basis.
• Updates and maintains total insured values on properties, documents allocations to business units.
• Ensure compliance programs are maintained with external reporting requirements (i.e., OSHA, WSI).
• Administer the Surety Bond program including processing Bid, Performance & Payment bonds, Work in Progress (WIP) reporting, and facilitating overall corporate compliance.
• Administer Certificate of Insurance needs both inbound and outbound flow.
• Implement performance metrics and industry benchmarks to identify trends and challenges.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree or equivalent work experience; focus on claims management experience preferred.
• Minimum of five years of relevant risk management experience required.
• Experience leading risk management standards and regulations, including but not limited to: managing incidents and claims (including workers compensation, auto and property), DOT compliance, fleet safety (including motor vehicle records management).
• Proficient with Microsoft Office based programs, with advanced experience with Excel and and PowerPoint.
• AIC, ARM, CPCU certifications preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Up to 5% travel is required.
• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)