Install Concierge Job at California Closets - Indianapolis, IN
California Closets - Indianapolis, IN Indianapolis, IN 46201
Job purpose: Act as a customer service champion to coordinate scheduled install times for clients based on request by designers and ensure we achieve our monthly revenue targets. The install concierge provides an exceptional experience to each customer that contacts our company through phone, email or client facing contact, while striving to complete the installation scheduling in an efficient and detailed manner. Assists the vision of the company by accomplishing set goals in addition to delivering our 10 serving basics with each customer interaction.
www.californiaclosets.com
Duties and Responsibilities:
- Manages installation calendars and appointments for all our locations in the midwest for a specific region(s).
- Assists with administrative expectations and reporting.
- Receiving all incoming phone calls/make outbound calls/email communication to ensure all installation appointments are confirmed and on schedule
- Manage confirmations of all install appointments
- Completes Installation Confirmation Calls, texts and emails
- Ensures daily reports are clean and all outstanding client appointments are set on the calendar or have an alternative clear next step
Qualifications:
- Excellent verbal and written communication skills.
- Communicates politely, clearly, and professionally with customers.
- Self-motivated; able to work independently with minimal supervision.
- 2-3 years’ experience working as a customer service representative, preferably within a luxury brand environment.
- Comfortable working within a fast-paced environment.
- Proficient in MS Office, Outlook, Salesforce or CRM platforms
- Calendar management/regional scheduling a plus
- Interior design interest or education is a plus
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