Insight Analyst (REMOTE) Job at Foot Locker Corporate Services, Inc.
Overview:
We are looking for an Insights Analyst to work within our CX and Operations departments. This role is responsible for analyzing our global digital performance and providing actionable insights to internal business stakeholders.
The Insights Analyst will work closely with the Digital Insights Manager, other Insights Analysts, and various eCommerce teams to convey the current performance of our digital business as well as identify future strategic opportunities. This person will also be a key point of contact in tracking top customer friction points and digital detractors.
To be successful in this role, you will need to have the ability to tell a cohesive story using various data sources. These insights should be used to identify areas of opportunity within our customer journey as well as having the skillset to communicate the impact to revenue and the customer experience.
The Insights Analyst will be a part of a growing team of analysts as we continue to build upon our digital analytics capabilities. Responsibilities:
Communication
This role is 100% REMOTE - Must be in the US - EST/CST Only
Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
We are looking for an Insights Analyst to work within our CX and Operations departments. This role is responsible for analyzing our global digital performance and providing actionable insights to internal business stakeholders.
The Insights Analyst will work closely with the Digital Insights Manager, other Insights Analysts, and various eCommerce teams to convey the current performance of our digital business as well as identify future strategic opportunities. This person will also be a key point of contact in tracking top customer friction points and digital detractors.
To be successful in this role, you will need to have the ability to tell a cohesive story using various data sources. These insights should be used to identify areas of opportunity within our customer journey as well as having the skillset to communicate the impact to revenue and the customer experience.
The Insights Analyst will be a part of a growing team of analysts as we continue to build upon our digital analytics capabilities.
Reporting and Analysis
- Monitor, analyze, and communicate insights that impact weekly and monthly KPIs.
- Support digital production releases by monitoring trends and customer feedback.
- Track CX and financial impact on all major incidents that occur on our websites.
- Identify areas of opportunity for product recovery across all banners globally.
Evolution of Digital Intelligence
- Contribute in building and maintaining a backlog of top digital detractors and clearly measuring the impact to revenue and customer experience.
- Contribute in establishing performance metrics and baselines for various projects across Digital.
- Partner with Digital Insights Manager to establish digital health reports and dashboards.
- Track production deployments and digital interruptions such as site outages, heavy bot traffic, and reseller activity.
Communication
- Effectively communicate technical topics with non-technical team members.
- Deliver sensibly curated insights that decision-makers care about for prioritization purposes, strategic projects, and presentations.
- Partner with the customer experience and omnichannel teams to enhance reporting and performance measurement and conduct detailed analysis work when required.
- Bachelor’s degree in a quantitative field, business, or marketing required. Masters preferred.
- 2 years minimum experience with business and digital analytics required.
- Experience working with Adobe Analytics, Google Analytics, and Power BI.
- Advanced skills in Microsoft Excel/Power Query a plus
- Experience working with or interest in learning basic Python a plus
- Must have the ability to combine various data sources to tell a cohesive story.
- Experience with qualitative customer survey data. Inmoment/SessionCam experience is a plus.
- A proactive and self-motivated individual embodying curiosity and an appetite to improve our customer experience.
- Desire to solve complex problems using analytical skills.
- Ability to work collaboratively across teams, departments, locations, and organizations.
- Ability to communicate effectively, ensuring their messages are understood and that they strive to understand others.
#LI-Remote
#LI-JM1
Benefits:
The annual base salary range is $52,000-$60,000, this range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Foot Locker Benefits:
- Employee Discount
- Paid Time Off
- Medical | Dental | Vision Coverage
- 401(k) | Roth 401(k)
- Stock Purchase Plan
- Life Insurance
- Flexible Spending Account
- Opportunities for Advancement
- Tuition Reimbursement for Qualified Courses
- Strong Company Culture
- Employee Resource Groups
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