Purpose:

To provide customer support through quoting, sourcing and delivering product quotations.

Essential Functions:

• Prioritizes and manages daily workflow, along with communicating, supporting and collaborating with Customer Order Specialists, Account Managers and Supervisors to ensure internal and external requests and deadlines are met. Employs a QUOTE TO WIN strategy around all opportunities and escalates issues appropriately and in a timely manner.
• Consistently exhibits exceptional customer service and product expertise that results in lasting business partnerships. Takes responsibility for overall customer satisfaction. Proactively engages customers over the phone including quotation follow ups.
• Coordinates the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel.

Responsibilities:

• Source and price valve, regulator, and instrument products
• Provide excellent customer service
• Send finalized quotes to customers
• Work with team leader to manage inventory levels and provide stock orders to Customer Order Specialists
• Coordinate with shop on existing work in progress
• Maintain working knowledge of valve, regulator, and instrument product lines
• Verify accuracy and completeness prior to submitting orders for processing
• Coordinate with Customer Order Specialists on order processing, delivery, and customer follow up

Skills/Qualifications:

• Working knowledge of valve, regulator, and instrument products for the process industries strongly desired
• Intermediate skill level in Microsoft Excel and other MS Suite tools required
• A strong desire and proven ability to provide excellent customer service
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and to work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff
• College degree preferred

Working Conditions:

Work is primarily in an office with the possibility for overnight travel a few times per year to visit customer sites or attend training.

Compensation:

Base Wage Range: $22.00 - $32.00 per hour. Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate.

Other Variable Compensation: Eligible for participation in the Applied Control profit sharing plan

Benefits:

Health, Dental, Vision, Aflac accident and hospital, and Long-Term Disability and Life insurance; Flexible Spending Accounts, Health Savings Account, 401(k) plan with employer match, Paid Time Off (PTO), and a 9-80 Work schedule

Take control of your career at Applied Control!

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. As such, we have been recognized as one of the Best Companies to Work for in Colorado. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance of which Applied Control pays 75% of the premium, HSA and FSA options, supplemental, life, and disability insurance, 401k with employer match, paid holidays, and generous paid time off. Our employees also enjoy our 9/80 schedule which allows for 9-hour workdays and every other Friday off!