Job Description

Job Title Inside Sales Representative Job Grade

Business Unit Sales Date Issued 11/15/22

Reports To Chief Revenue Officer

Based At / Location Eatontown, NJ Document No

Territory N. America

CDS Background CDS is a market-leading provider of data center hardware maintenance and support for high-end storage, server and network equipment. CDS offers Multi-Vendor Support (MVS) services primarily through OEMs (IBM, HPE, HV, Dell, Kyndryl) and their Channel Partners.

CDS services large enterprises and has a global customer base with a focus on the U.S.,

Canada, U.K., France, Germany, Australia and Japan. Our customers include AT&T,

Citigroup, Bank of America, Barlcay’s, Kaiser, UBS, Walmart, Dupont and many other leading brands trust CDS for maintaining their IT infrastructure.

CDS is Fast Growing

Today, CDS has well established OEM relationships with IBM, Dell/EMC, HPE, Kyndryl and

Hitachi and is a strategic supplier for multi-vendor services (MVS). CDS operates a recurring revenue (MRR) business. Over the last 18 months, revenues have grown 44% and profitability (EBITDA) increased 194%. CDS Renewal Rates are 88% and Customer

Satisfaction scores consistently outpace competitors. CDS has benefited from the OEM focus on Multi-Vendor Services and the desire to compete with TPMs more effectively.

CDS revenue has grown revenue 20%+ over the last three years.

Role Summary The ISR role has three main components:

1. Secure renewal maintenance contracts from existing CDS customers

2. Uncover revenue opportunities from new and existing customers

3. Set new appointments for CDS outside sales reps

The growth path is to self-manage and close lower risk opportunities and ultimately be promoted into the CDS outside sales organization.

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Responsibilities Key Responsibilities:

• Secure renewal contacts and uncover new revenue opportunities
• Generate new selling opportunities from new and existing customers
• Set new appointments for outside reps at OEMs and end-customers
• Conduct outbound prospecting via targeted calling, email, and marketing campaigns Establish and maintain current customer relationships by responding to customer requests and managing/resolving customer issues.
• Assist with quotes and proposals
• Manage, track, and report on all sales activities and results using our CRM
• Partner with Sales VPs to determine a strategic sales approach
• Collaborate with the sales team to share best practices and make recommendations to more effectively close sales and ensure customer loyalty
• Work effectively with internal departments to deliver the best solution for the client and ensure an excellent experience
• Travel to attend trade shows or other client meetings when requested or necessary

Job Requirements Education Bachelor’s degree in Business

Experience 1-2 Years

Knowledge / Skills:

• Self-starter, hardworking, with a track record of success
• Internship experience cold-calling or in sales/business development roles
• Experience with email campaigns and working in a CRM preferred
• Ability to build extraordinary customer relationships
• Strong communication, analytic, and listening skills, with a positive approach
• High level of integrity
• Ability to multitask, prioritize, and manage time efficiently
• Have a positive, self-driven team-first mentality with a desire to learn
• An interest to enter technology sales
• Must have intermediate skill level with MS Excel

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Eatontown, NJ 07724: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Eatontown, NJ 07724

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