Company / Location Information

Aquasana is part of the North American Water Treatment Division of A. O. Smith, a 140+ years old publicly traded company with over 12,000 employees globally and $3.5 billion in revenue. Water technology is one of the fastest-growing industries in the world, and Aquasana is at the center of the trend. We believe that that clean water and a healthy environment are the most important components to healthy living and overall well-being. Aquasana's sole focus is providing best-in-class water filtration products so every home can enjoy great-tasting, healthy water.

Our products uphold our brand commitment to:

• 
  Performance: highest contaminant reduction in its product class
• Value: lowest cost of ownership on a cost per gallon usage basis
• Convenience: easy to install, maintain, superior customer support

We deliver better performance at a better value and our customers feel like they’ve made an informed choice when they select our products.

Primary Function

The Aquasana brand has an inbound and outbound telesales group handling direct to consumer business. As a key member of the sales team, the Inside Sales Manager serves as a hub of information and program management between all portions of the telesales team and the organization at large. The Inside Sales Manager is a leader in the organization and is expected to act in the best interests of the organization at all times and serve as an example to the other members of the team.

The primary functions include: (a) meet monthly goals to help achieve a $19.6 million annual revenue goal; (b) creative implementation of sales strategies to help grow the business (c) assessing team member performance; (d) motivating, coaching and mentoring team members; (e) partnering with customer service manager to review brand health; (f) providing feedback to other parts of the organization pursuant to product or process deficiencies; (g) maintaining strong customer communication flow; (h) delivering on individual performance metrics and (i) performing other key tasks as defined by the Contact Center Director.

Responsibilities

• Employee Development – Develop and maintain a comprehensive set of training materials to be used for new hire and ongoing sales team training. Audit a selection of inbound customer calls and score the calls against the call checklist. Provide feedback to team members as to areas of strength and opportunity. Work with Telesales Director to develop development action plans for all team members and serve as the point person to work the team member through the plan
• Talent Assessment: Assist the Sales Director in assessing team performance and identifying opportunities for future growth. Participate in the new hire selection process.
• Order Management – Review all orders in queue for accuracy and release orders for production.
• Qualifier Management- Ensure consistent management of the web qualifier process.
• Sales Achievement – Delivering monthly team sales goals.

Qualifications

• Bachelor’s Degree in related field or equivalent work experience
• 5+ years related work experience
• 2+ years of supervisory experience

ADDITIONAL QUALIFICATIONS:

• Proficient in basic office computer software, such as Microsoft Office Suite (e.g. Word, Excel, etc.); as well as the ability to acquire and maintain knowledge of Microsoft Dynamics Great Plains processes.
• Problem-solving and program management skills
• An excellent work ethic
• Must be a good communicator, both oral and written
• Ability to work independently and function as team member

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.