Inside Sales

Robert Madden Industries, LTD.

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 41 years in business, the company has 17 locations across the state of Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started in 1979.

About the Position:

Robert Madden Industries, a leading HVAC equipment and supplies distributor, has an immediate full-time opening for a Residential Inside Sales at our Houston location. This position works closely with Residential Territory Managers as the “in-house” equipment contact for

customers and suppliers. Coordinates with the Parts Department and Warehouse to properly process equipment, parts, and supplies. Applicants must possess strong competencies in math and science, have strong attention to detail, be self-motivated, and have the ability to work in a fast-paced environment while providing exceptional customer service. A general understanding of the HVAC industry is desired but not required.

Job Responsibilities:

• Working directly for an established Territory Manager (TM), supporting their daily sales activities
• Answers incoming phone calls from customers regarding equipment orders and general inquiries
• Managing equipment sales orders for area customers
• Assisting with multifamily projects, including quoting, and logistical supervision
• Contacts suppliers/manufacturers regarding the pricing and order information
• Generates material and equipment quotes to customers in addition to submittals
• Responsible for learning residential and light commercial HVAC equipment functionality, and applications
• Accountability for training, including attendance in classroom training and self-paced online training courses.
• Offers sales/customer service to existing and potential “House Accounts.”

Qualifications, Attributes, Education, and/or Experience:

• Minimum of 2 years of computer experience
• Minimum of 2 years of HVAC Experience
• Proven effective communication/customer service skills.
• Ability to multi-task
• Strong communication skills.

Computer Skills:

• Knowledge of Computer Programs including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, SAP, CRM