DPI Labs is currently seeking an Inside Sales Account Coordinator to join the team in La Verne, California 91750.

Who We Are:

• DPI is a leading global manufacturer of integrated and component aircraft Cabin Management Systems, LED Lighting, and In-Flight Entertainment for business, commercial, military, and head of state in all types of aircraft. Our client roster runs the gamut of the aerospace industry resulting in a variety of project opportunities in terms of responsibility, deliverables, and scope.

About the Role:

• The Inside Sales Account Coordinator will support customers by providing product support and advising customers on desired products to encourage long-term, repeat future sales relationships.

What You’ll Do:

• Sales and Product Support
• Responsible for moderately complex customer calls
• Works closely with sales representatives to understand, in detail, the sales and administrative process
• Sells products and services typically via phone or online orders (with quotas and/or productivity needs)
• Sells products and/or services to commercial firms; calls on customers; demonstrates products; prepares forms and sales paperwork
• Handle incoming sales & customer service calls on request for information/quotation and processing of orders
• Able to Navigate internal software program
• Able to resolve routine and non-routine customer inquiries and complaints
• Generates leads through placing phone calls
• Monitors customers questions and complaints and acts as a liaison between customer and various company departments
• Returned Goods product management
• Other duties assigned as needed

Our Ideal Candidate:

Education and Experience

• Minimum 2-3 years’ experience of Inside Sales or Product Support experience
• Aerospace or Manufacturing experience strongly preferred
• Bachelor’s degree in related field strongly preferred

• Experience handling financial data such as calculating incentives, preparing quotes, invoicing, and analyzing customer needs

• Excellent Microsoft computer skills. i.e. Excel, Outlook, PowerPoint & Word

Required Skills and Abilities

• Excellent people skills
• Strong business acumen
• Exemplary work ethic

What We Offer:

• Competitive pay; commensurate with experience ($15.50-$30/hr.)
• Benefits package is available