Inside Sales Administrator Job at StaffWorks, Inc.
Our client, a manufacturing company in the Seymour area, is seeking an
Inside Sales Administrator to support its customers, sales and operations staff. This person will be responsible for processing orders, directly or indirectly answering products and service questions, problem resolution, and ensuring overall customer satisfaction. This individual will help prepare pricing bids working in conjunction with Account Managers as well as work on sales prospecting and outbound calls. This individual will prepare export documents. Knowledge of Salesforce and Sage very helpful.
The Role:
8-4:30, Monday through Friday
IND-123
The Role:
- Receives new sales orders (email, fax, phone) and records in Sage
- Provides standard customer quotes
- Manages customers' accounts with sales team; keeps records of customer interactions and transactions
- Prepares and distributes customer activity reports
- Generates and updates price list in Sage and ensures customers are billed at most recent pricing.
- Handles approvals and credits on returns and scrap, traces lost shipments
- Maintains financial accounts by processing customer adjustments
- Works with the sales and quality teams to provide effective problem resolution to ensure customer satisfaction
- Recommends potential products or service to customer, sales, and production team by collecting customer information and analyzing customer needs
- Works on arranging shipping, trucking including for overseas containers. Gets competitive pricing and track results
- 2+ years of demonstrated sales administration and/or customer service experience
- Experience working in a manufacturing environment
- Strong computer skills including Word, Excel, and Outlook
- Prior experience with an ERP and CRM software
- $20-28/hr DOE
- 401k
- Generous PTO including 10 paid holidays
- Medical/Vision/Dental
- LIfe/Disability Insurance
- Nutrition Assistance
8-4:30, Monday through Friday
IND-123
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