Responsibilities

Respond to end-user IT issues and requests as the first point of contact for customers seeking technical assistance over the phone or email; Troubleshoot using relevant questions and appropriate diagnostic methodology; Determine the best solution based on the issue and details provided by customers; Leverage remote access software to further troubleshoot or perform repair when possible.

• Prepare new workstations for production environment
• Monitor and troubleshoot backup jobs
• Review network traffic and investigate issues
• Update master inventory of equipment as needed
• Troubleshoot desktop, server, and network communication issues
• Various office duties including general correspondence, documentation of helpdesk work performed and audit network logs
• Install, maintain and troubleshoot Layer 1 (physical) hardware including traditional copper and fiber lines, Wi-Fi, wireless, LTE and VoIP communications.
• Applicant must have a solid understanding of computer systems, mobile devices and other tech products.

Preferred experience includes troubleshooting computer networks, hardware, software, Microsoft Hyper-V virtual machines, AAD, NAS units, firewalls, switches, VPN’s, VoIP phone systems, and wireless communications in a production environment.

This position includes support for the Columbia County 911 Dispatch Center and Sheriff’s Office therefore it is possible some evening or late-night work may be required

Requirements

• High School diploma or G.E.D. required
• Candidates must have or be actively pursuing a degree in Computer Networking (or applicable major) or have at least 2 years’ experience
• Valid driver’s license
• Strong customer service ethic
• Individual must be fingerprinted and pass a Washington State Patrol background eligibility review as a condition of employment
• Successful applicant must sign a confidentiality agreement prior to employment

WORKING ENVIRONMENT/CONDITIONS

• Exposure to heat and cold, dust, pollen, fumes, high noise levels, and other adverse weather conditions
• Office and working facility environment
• Occasional and frequent sitting, focusing on and operating a personal computer several times and hours per day.
• Ability to lift 50 lbs.
• Climbing ladders and staircases multiple times per day
• Constant standing, walking, stooping, reaching, and handling of products.
• Requires frequent use of a PC or terminal, printer, telephone, point-of-sale systems, etc.

Physical Demands

The Physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made tenable individuals with disabilities to perform the essential functions.

Specific physical demands for this job include close vision for review of information on a PC monitor or hardcopy output. In addition, this position requires sitting and standing for long periods of time and regular use of hands.

Notes

This position is permanent part-time benefit earning including healthcare and Washington State retirement plan.

Job Type: Part-time

Pay: $15.75 - $25.48 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dayton, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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