Value Added Distributors, LLC is growing and looking for a driven, hardworking, and enthusiastic full-time Information Technology Analyst to join their team of experts at their De Pere, WI location.

Starting Annual Pay Range: $40,000 to $50,000

Work Schedule: Monday-Friday, 8:00am to 5:00pm

Company Benefits: Medical, Dental, Vision, 401k with employer matching, Vacation Pay, Holiday Pay, Funeral Leave Pay, Life Security, and more.

For 25 years, Value Added Distributors and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing OEM landscape.

Key Competencies for the Information Technology Analyst

This position will report to the Information Technology Manager and is instrumental in the internal support structure of all IT-related services. Responsibilities include but are not limited to; providing support and general IT services to all company associates, performing physical setup of hardware/software on desktops, laptops, and printers, providing support/maintenance of internally developed BAQs/Dashboards/Reports/ BPMs in Epicor ERP 10/Kinetic environment, and desire to gain expertise on new technology and products.

• Excellent inter-personal and communication skills
• Provide first-level technical support to internal clients
• Knowledge of Microsoft Operating Systems (Windows Server, Windows 10) and Microsoft 365 Business (Word, Excel, Outlook, PowerPoint, Access)
• Ability to use Command Prompt, PowerShell, and other CLIs.
• Knowledge of TCP/IP networks and networking, including VLANs, DNS, DHCP, switching and routing concepts, network printers, configuration, and topology
• Experience with Microsoft Active Directory/Azure AD and provisioning of users and groups
• Ability and desire to gain understanding of cloud deployment, new technology and products
• Support special projects as they occur
• Experience with Epicor ERP 10/Kinetic a plus
• Experience with Microsoft SQL and report development utilizing SSRS and Crystal Reports a plus
• Basic Telephony/VoIP concepts understanding helpful

Key Responsibilities for the Information Technology Analyst:

• Provides support and general Information Technology services to all company associates.
• Provisions new user accounts for all company IT systems using security best practices.
• Develops and supports solutions and processes to enhance desktop production environment for company associates. Supports, maintains, and develops BAQs, Dashboards, Reports, and BPMs in company’s Epicor ERP 10/Kinetic environment.
• Performs software troubleshooting on documented and undocumented issues affecting single or multiple machines. Mitigates issues by updating, modifying, re-installing, or removing software. Ability to create and implement effective, appropriate solutions.
• Performs hardware analysis to diagnose issues or identify sources of performance degradation. Replaces, upgrades, or modifies hardware.
• Routinely investigates availability issues pertaining to domain/network resources, identifies, and resolves specific issues.
• Performs general Information Technology support for remote offices and locations throughout the United States. Occasionally may travel to lead onsite activities or to provide specialized onsite support at remote locations.
• Provides network analysis for issues related to connectivity
• Evaluates and tests new software products individually or as part of a team, providing recommendations and implementation planning upon testing completion.
• Creates new documentation pertaining to software and hardware products and issues.
• Provides input and recommendations for departmental processes and procedures, considering impact on the organization. Evaluates and implements best practices with technology.
• Researches, recommends, and applies technical solutions to enhance productivity in meeting business needs.
• Coordinates and/or independently works on single or multiple, complex projects or tasks, requiring limited technical or management guidance.
• Initiates and completes postmortem process for problems as appropriate.
• May work with software and hardware vendors for product specifications, evaluation, technical problems, and solutions.
• May interact with other technology companies for best practices and research.
• Ability to work outside of normal business hours (nights or weekends) as business needs dictate.
• Performs additional duties as required.

Qualifications for the Information Technology Analyst:

• Associate’s or Bachelor’s degree in an IT-related field or 2-3 years of experience in an IT capacity preferred.
• Experience supporting end-users with software, hardware and networking related issues preferred

De Pere Facility Street Address: 3473 Miners Way, De Pere, WI 54115

Transmotion (De Pere division) website: https://transmotion.us/

• Value Added Distributors website: https://vadtek.com/

Equal Opportunity Employer

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