NOTE: We are collecting applications for a possible opening that may become available in Feburary 2023. If approved, qualified applicants that have applied will be contacted with updates on next steps. We welcome you to submit an application if interested.

SUMMARY

Working part-time, 20 hours per week, this position assists with managing the Foundation’s resource database and list of approved FAQs. Work may include outreach to community referral resources when needed. This position maintains information and referral best practices and maintains a relevant resource database following Alliance of Information and Referral Services (AIRS) national standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Researches and identifies referral resources, both in the U.S. and internationally, that serve people with epilepsy for inclusion in the Foundation’s epilepsy resource database in per the agency’s inclusion/exclusion criteria.
• Codes resources in the search database utilizing the LA 211/Infoline Taxonomy of Human Services.
• Maintains and updates all resource referral records at least annually.
• Provides technical assistance to support Foundation local offices as they provide information and referral services at the local level.
• Enters all essential information for resource records at the Agency, Program, Site, and Program At Site levels.
• Reviews epilepsy-related news items, newsletters, and journal articles directed to information staff, to acquire up-to-date knowledge and enhance the ability to address new inquiries.
• Alerts the Foundation’s Communications Department to media activity related to epilepsy about which the Foundation has not been made aware.
• Assists with the annual outcome assessment follow-up process.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Provides guidance on policies and procedures to employees and managers.
• Assists in the compilation of data for reporting needs.
• Assists with other duties and special projects, as assigned.

EDUCATION REQUIREMENTS

• High School Diploma.
• An Associate of Arts degree in a human service or related field (e.g. social work, nursing, counseling, human services) is preferred.

EXPERIENCE REQUIREMENTS

• Minimum 1 years of experience in the information & referral field.
• Proficiency with MS Office and comfortable learning new technical systems, as needed.
• Demonstrated knowledge of the human services field.

OTHER SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS, LICENSES

• Knowledge of or ability to learn about epilepsy, including the nature of the disease, symptoms, and treatment, and how people living with epilepsy, and their families and caregivers, can live well and safely.
• Knowledge of health data information sources and their use.
• Able to communicate accurately and at an appropriate level to inquiries from persons with epilepsy, their family members, health professionals, and others, regarding epilepsy.
• Utilize health data information sources efficiently.
• Exercise tact and empathy in dealing with resources and staff support.
• Experience or knowledge in information and referral or crisis intervention preferred.
• A high level of orientation to detail and accuracy (checking work for accuracy is vital).
• Ability to prioritize work assignments and track multiple projects simultaneously and follow through to completion with each.
• Ability to work independently with minimal supervision on assigned duties; a sense of ownership and urgency in completing assigned job duties is essential.
• Excellent time management and problem-solving skills.
• Excellent written/verbal/interpersonal communication skills.
• Use of sound judgment and maintenance of strict confidentiality.
• Pursues and maintains a Community Resource Specialist Database Curator (CRS-DC) certification through the Alliance for Information and Referral Services.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities/no direct reports.

MANAGES

• 0

TRAVEL, WORK ENVIRONMENT, AND PHYSICAL DEMANDS

• This is a part-time position, working 20 hours per week.
• The Resource Aide operates in a professional office environment and routinely uses office equipment (currently working from home, under our current COVID operations policy which will continue until further notice).
• While performing the duties of this job, the employee is regularly required to talk and hear and will require staring at a computer screen and/or documents for extended periods, and talking on the phone for extended periods.
• Travel is not expected but may occasionally be required for events.
• Telework privileges may be requested, in accordance with our standard telework policy. Satisfactory performance and excellent customer service must be maintained.
• This position is expected to regularly attend Foundation meetings and training.
• As a condition of beginning and maintaining employment, this position is required to adhere to all Foundation policies, including any COVID workplace and vaccination policies adopted. In order to provide a safe environment when hosting in-person events, all staff and candidates with offers must show proof of vaccination and may be tested (prior to working at in-person events and meetings). If needed, staff may make a request for a reasonable accommodation (religious, disability, medical, or pregnancy-related, etc.). Human Resources will provide instructions on submitting information to support your request. Please do not disclose confidential/sensitive information, except as instructed by HR. Refer to the Handbook for more info on our Reasonable Accommodation policy.

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