The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

scope

The Informatics Analyst will report to the Administrative Director & Associate Director within askMDAnderson and be responsible for implementing strategic data models and methodologies that support referral activity tracking, outcomes measurements for Referring Provider team, strategic planning and will collaborate with leadership on various other project needs. The Analyst will participate in and contribute to the development of data driven physician referral relationship management strategies that support the Referring Provider Team operational initiatives promoting new patient referral growth. Participation in strategy development will be achieved through comprehensive analysis (both qualitative and quantitative) of existing organizational data sets, physician market research studies and external business / market intelligence data and information.

The Referring Provider Team is the primary liaison for Internal and External providers to refer patients to MD Anderson. Our mission is to create loyal physician and referral relationships that establish the foundation for patient access and facilitate opportunities for physician collaboration in the clinical management of oncology patients. We accomplish this through focused strategies that:

• Optimize referral development
• Facilitate physician engagement
• Facilitate patient engagement
• Enhance satisfaction and reputation
• Improve communications and referral-related processes and operations

The Referring Provider Team is focused on creating caring connections with all referring providers and new potential new patients at first contact. This is accomplished through a team approach to service excellence by creating and maintaining standardized processes for new patient referral and registration across the institution's various care centers and clinics.

Key Functions

1. Develop Outcomes Tools and Measures

• Assist in the development of meaningful and actionable metrics to measure and determine the impact and value of a concierge Referring Provider Team whom are responsible for all external and internal referrals.
• Develop a data dashboard to display relevant reports and analyses that provide a comprehensive view of the Referring Provider Team activities and outcomes.
• Define and produce reports for tracking institutional new patient referral activity follow up for distribution to leadership.
• Develop, implement and maintain policies and procedures that ensure accuracy and repeatability of referral related data / sources.
• Create ad hoc activity/referral reports as needed.

2. Strategy / Planning

• Participate in and contribute to the development of data driven relationship management strategies that support the clinical growth goals of the organization.
• Provide relevant data, metrics and analytics to validate strategy development, and ensure organizational alignment goals.
• Participate in the continual development of a concierge referring provider service that will increase the number of referrals brought to the institution
• Assemble continual training and development models for the Health Information Specialists and Supervisor
  

3. Consumer Inquires

• As needed: Provides timely, accurate responses to consumer inquiries regarding MD Anderson's programs and services, using approved resources, as needed (calls, emails, in-basket messages, faxes, work queue referrals, NRC calls).
• Helps customers understand, navigate and/or initiate the MD Anderson referral process.
• Uses comprehensive communication and interviewing skills to respond to information requests. Responds with accuracy and in accordance with all askMDAnderson and M. D. Anderson policies and procedures.
• Conducts follow-up procedures as needed to assess customer satisfaction. Provides appropriate documentation on such materials.

Working Conditions


Physical Demands

Indicate the time required to do each of the following physical demands:





EDUCATION: Bachelor's degree in related field.

EXPERIENCE: Five years of related business, finance, project/process management experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 154854
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 71,000
• Midpoint Salary: US Dollar (USD) 89,000
• Maximum Salary : US Dollar (USD) 107,000
• FLSA: exempt and not eligible for overtime pay
• Fund Type: Hard
• Work Location: Remote (within Texas only)
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No
• Science Jobs: No