Cultivate Your Career...

We are looking for Inbound Call Center Agents to serve as the liaison between our company and its customers. Gardens Alive ships both live goods as well as gardening products, to our many customers each fall. The successful candidate will be able to accept ownership for keeping customer satisfaction at the core of every decision and behavior. This position is 100% remote and necessary equipment to do your job successfully will be provided. This position is seasonal with the potential of becoming regular year-round after two seasons.

Responsibilities –

• Build sustainable relationships and engage customers through high service standards.
• Enter customer orders, clarify information and identify & resolve customers’ needs.
• Seize opportunities to upsell products as they arise, resulting in commission opportunities.
• Meet personal qualitative and quantitative targets.

Skills & Abilities -

• Minimum of one year experience in a customer support role, contact center experience a plus.
• Strong phone and verbal communication skills, with an emphasis on proper grammar
• Customer focus and adaptability
• GED or High school diploma required- Minimum.
• Problem solving skills.
• Positive attitude
• Attention to detail.

Physical Requirements -

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
• The position is regularly required to sit at a desk/computer.

What's in it for You?

• A starting wage based on a combination of relevant experience and education.
• Mainly 1st shift, Monday - Friday, with some evening hours for which there is a differential.
• Seasonal fulltime/part-time position that has the potential for full-time.
• Holiday pay/Paid time off your second calendar year
• Generous employee discounts
• 401k, plus an Employer match

Location-

Position is 100% remote and available in the following states: IN, OH, KY, VA, TX, FL, MI, SC, IL