Inbound Customer Service Agent - Factory Service (remote) Job at GE Appliances
Description
After the training period, you will be utilizing multiple Windows-based programs and other internal applications simultaneously to:
- Assist consumers and customers in setting up service repair for their appliances, check the availability of technicians and make appointments for service calls.
- Utilize Case-Based-Reasoning (CBR) to save the service call.
- Reschedule service calls for customers by communicating with dispatchers for special requests and customer concerns about parts.
- Message dispatch for follow-up on appointment times and other troubleshooting.
- Achieve and maintain specific Save-The-Call & productivity goals.
- Provide consumer education to save in-warranty and service contract calls.
- Negotiate and implement concessions that are in the best interest of the customer and consumer.
- Utilize selling techniques and CBR to retain and increase the out-of-warranty business.
- Adhere to safety policies and procedures to ensure a safe work environment.
- Other duties as assigned by leadership.
Required Qualifications & Skills
- High School Diploma or GED
- 2+ years of sales or customer service experience desired.
- Ability to communicate effectively in English is a requirement.
- Excellent written & verbal skills.
- Moderate to advanced computer skills; navigating multiple online applications.
- Exceptional organizational skills; ability to effectively multi-task.
- Ability to handle high-volume calls while simultaneously handling multiple online applications
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