Join the evolution

ESI has been at the forefront of designing and developing technologies to connect people for over 35 years. As a pioneer in voice communications we know that how people connect continues to evolve at lightning speed – ESI continues to deliver products and services that will take communications to the next level for small to mid-sized businesses. We are dedicated to selling customers the best choice in cloud-based communication solutions.

We are true believers in making communications easy and delivering products that are of exceptional quality and cutting edge. If you want the chance to make a difference every day – take a look at ESI.

This is a work-from-home position and the perfect candidate will be a self-motivated, employee with at least one year of experience with Cloud PBX and/or SIP implementation - who is competitive and driven to learn and grow in our company. Many advancement opportunities are available for the right person.

We are confident that we have the services and solutions to significantly save future customers on the cost of their communication solutions and bring them to speed on the latest technology. We are searching for energetic and focused representatives who are looking to advance and grow in their careers.

Responsibilities:

• Demonstrate technical leadership with incident handling and troubleshooting

• Execute end-to-end new customer deployment, including:

• CPE Data Switch and router configuration

• Hosted turn-up and deployment

• Voice and data routing adjustments

• Gathering appropriate information to provision customer Domain’s

• Identify, diagnose, and resolve complex problems with the voice and data infrastructure as the new deployment occurs

• Create and maintain comprehensive documentation for all implemented solution

• Provide pre-sales and post-sales technical support

• impact and maximizing the productivity of company resources

• Obtain and maintain required certifications for partnership with key vendors

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in a professional organization

• Other duties as directed by Management

PLEASE NO RECRUITERS

Requirements

• Associate degree in Computer Science or equivalent experience

• Current CCNA certification or equivalent

• Hands-on experience implementing, administrating network devices, setting and maintaining policies and rights/security within a service provider environment

• Firewalls

• Cisco and Juniper network switches

• Cisco and Juniper routers

• HP, Dell server platforms

• Linux and FreeBSD expertise

• Previous responsibility for providing customer support

• Demonstrable level of competence including:

• An understanding of the OSI network model, Ethernet, and TCP/IP networking

• Intermediary knowledge on IP routing protocols like BGP, OSPF, and IS-IS

• Working knowledge of common network monitoring and security utilities

• Ability to learn very specialized systems in a short period of time

• Passion for voice communication products & services.

• Excellent communication and interpersonal skills

• Excellent customer presentation skills

• Strong oral and written communication skills.

• Minimum of 2 years supporting VoIP infrastructure

• Minimum of 4 years working in a Service Provider environment

• Must be willing to work on non-standard shifts

• CCNP Desired
• PLEASE NO RECRUITERS ESI is an equal opportunity employer. Visit www.esi-estech.com to learn more about our amazing products and benefits.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This is a work from home position.

Experience:

• Cloud PBX/SIP: 1 year (Required)

Work Location: Remote

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