Who we are

FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.

We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017.  Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table.

FinThrive Perks

• Fully remote working environment
• Flexible time off (FTO)
• Professional development opportunities
• 12 Weeks of paid parental leave
• In-person and virtual company retreats
• 5-days of paid volunteer hours at an approved 501(c)(3) Organization
• Company lump-sum contribution to HSA-eligible medical enrollees
• 401k Eligible upon date of hire—up to 3% company match
• Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by helping define application configurations, workflow, and integration with existing host systems.The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the FinThrive product implementations as assigned.The individual will be part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.

What you will do

• Assess current-state business processes and suggest best-practice solutions using FinThrive’ s technology
• Partner with clients to design, document and deploy application configurations and specifications
• Translate business requirements into functional specifications
• Serve as a liaison with custom development teams to create integration solutions or reports
• Ensure proper deployment of solutions through testing
• Problem solve and analysis of errors based on end-user or quality testing
• Act as a subject matter expert in the application, implementation configuration, and deployment
• Provide consistent positive experience for all client resources, focusing on client-centric best practices and relationship management
• Coordinate activities amongst Client Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience
• Manage multiple customers through the successful implementation of FinThrive Revenue Cycle Technology solutions
• Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills
• Set and manage customer expectations
• Understand product data requirements and their relation to product features and functionality
• Remain current on release updates and product knowledge for assigned products
• Provide coordination and clear communication via phone, email and SFDC on case or other client implementation and support activities to both internal and external customers
• Maintain implementation documentation repository
• Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

What you will bring

• Hospital Revenue Cycle knowledge or experience
• Excellent written and verbal communication skills
• Strong organization, analytical, and problem-solving skills, as well as detail-oriented
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Ability to prioritize workload and work efficiently without supervision
• Knowledge of all MS Office Products
• Ability to work concurrently on multiple projects with several teams
• Travel: if needed, up to 25%

What we would like to see

• Bachelor’s degree
• Prior experience in implementing and/or supporting Healthcare and/or financial packages
• Prior experience in implementing and/or supporting software applications
• Previous experience in hospital revenue cycle operations, consulting, or general finance
• Prior experience with direct client / external-facing engagements
• Comprehensive understanding of hospital revenue cycle

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have Hospital Revenue Cycle knowledge or experience?
• Do you possess excellent written and verbal communication skills?
• Do you possess the ability to work concurrently on multiple projects with several teams?
• What is your desired Salary for this role?
• What patient accounting systems have you worked with?
• Do you have any experience with HL7?

Work Location: Remote

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