I. POSITION SUMMARY

This field service position is responsible for the timely and cost effective maintenance and repair of office product equipment in the Baltimore-Washington area. This position is also responsible for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by ImpactOffice Technologies.

II. POSITION EXPECTATIONS

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  Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Manage all part inventories and utilize all assets and resources to achieve targeted financial results and create superior value for our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support IOT and our service organization.
• Other duties as assigned.

III. SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

IV. MINIMUM QUALIFICATIONS & SKILL

Education, Certifications and /or Licenses:

• Valid Driver’s License with a clean driving record.
• Needs to pass a background and drug test.
• High School Diploma.

Experience:

• 4+ years of field service experience repairing and maintaining office equipment. (copiers, printers, fax machines etc.)

Knowledge/Skills:

• Technical knowledge/skills.
• Analysis (problem identification).
• Attention to Detail.
• Customer service orientation.
• Business skills.
• Communications – verbal and written.
• Planning and organizing (work management).
• Teamwork (cooperation).
• Work standards (concern for quality).
• Follow-up.
• Lives and leads by TSRC’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees.
• Highly motivated to learn and grow - self-directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
• Possess a positive attitude.
• Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.

V. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

While performing the duties of this job, the associate may be required to do the following:

• 
  Ascending/descending ladders, stairs and ramps.
• Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Ability to lift up to 100lbs unassisted.
• Repeating motions that may include the wrists, hands and/or fingers.
• Operating machinery and/or power tools.
• Operating motor vehicles or standard warehouse material handling equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VI. WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.

ImpactOffice Technologies (IOT) is a fast-growing independent imaging technology provider specializing in the full line of Canon and HP devices and software solutions. With multiple locations in MD and our headquarters in Mclean VA, IOT provides its customers with high quality sales, service and support. Now teaming with BOLT MSP in offering Managed IT services and with coverage in PA, MD, VA and DC ImpactOffice Technologies Powered by BOLT is ready to provide our customers with everything they need to be successful.

Available benefits include: paid leave and holidays; medical, dental, vision, and life insurance coverage; short and long term disability coverage; 401k with a corporate match; and tuition reimbursement for career development courses.

ImpactOffice Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status.

If you are a qualified individual with a disability, or a disabled veteran, you have the right to request an accommodation if you are unable, or limited in your ability, to use or access our online application system. To request accommodation, please contact Human Resources at (240) 542-1380.

ImpactOffice Technologies maintains a drug free workplace.