Job Summary:

The Manager of Human Resources is responsible for ensuring that all human resources (HR) operations are carried on smoothly and effectively. This position is responsible for developing HR strategies and providing sound advice to senior management on all related subjects, in addition to carrying out day to day HR processes and tasks.

Objectives of the Role:

• Ensure that all HR needs of the company are being met and are aligned with all business objectives.
• Work with the Leadership team, Store Managers, outside vendors, and other necessary personnel to establish and maintain HR objectives.

Supervisory Responsibilities:

• Directly supervise the Payroll Administrator, including but not limited to training, developing, coaching, managing the schedule, and covering for time off when needed.
• Set goals that are specific, measurable, aligned with company goals, realistic, and time driven for each employee.
• Follow the annual performance review process. Measure performance as compared to annual goals at least monthly to maintain focus and monitor progress. Recognize good performance and celebrate successes.
• Empower individuals and ensure employees receive ongoing challenges to increase skills and competencies. Check for understanding and assist individuals in problem solving in a timely manner.
• Coach employees consistently to reinforce positive behavior and to develop strengths and innate talent.
• Address performance deficiencies immediately.

Duties/Responsibilities:

Daily:

• Review job postings, including but not limited to management positions, office positions, and general crew positions, for new applicants or other candidate updates. Respond to candidates as needed.
• Check Onboarding module in Paylocity, launching new packets to newly hired employees and complete assigned tasks as dependencies are completed. Ensure accuracy and compliance of tasks completed by employees and managers. Remove candidates that do not complete paperwork or are otherwise not hired.

Weekly:

• Audit recruiting job postings for adherence to guidelines and expectations for each store location and communicate findings to Operations and the store.

Monthly:

• Track systems updates in Paylocity for new, relevant functionality changes, implement new uses of Paylocity as it applies to Company needs, and communicate changes to the Leadership Team and Store Management.
• Manage the Team Member of the Month program, facilitating voting once nominees are submitted, communicating Top Dog and Team Members of the month via graphics, store associate boards, email, and Paylocity Community.
• Audit new hire Harassment Training to ensure compliance with state laws.

Yearly:

• Plan Manager events, Summer Picnic and Christmas Party, book venues, catering, entertainment, purchase gifts/prizes, create invitations, communicate details, work with internal and external partners as needed.
• Manage and run open enrollment for AZ and NY insurance offerings. Communicate with vendors, request or create enrollment materials, determine eligibility, communicate eligibility and enrollment details, track enrollment forms, communicate enrollment to vendors, make applicable changes in payroll.
• Initiate and track annual Harassment Training requirements for the Company to ensure completion and compliance.

Ongoing/Miscellaneous:

• Manage the Onboarding module in Paylocity, including adding tasks/events packets, reviewing tasks regularly for compliance updates and changes as needed, increasing usability for managers and employees, soliciting and receiving feedback from the office team, managers, and employees on the onboarding process and making adjustments where appropriate, and configuring notifications to match current needs and capabilities of the system.
• Create job postings for stores, office, and management, ensuring compliance and accuracy at all stages.
• Support stores with hiring staff, including holding and advertising open interviews, and providing guidance on challenges and concerns.
• Cultivate and maintain relationships with relevant organizations, vendors, and contacts to create new applicant pools, generate referrals, and otherwise aid in staffing the Company.
• Advertise new positions in collaboration with the marketing department on social media, in newspaper advertisements, billboards, and other media.
• Review manager applications, communicate via email and phone, complete phone screens, communicate outcomes with Operations, create offer letters, initiate background checks and investigate issues, and begin new hire onboarding.
• Handle the employee leave process in it’s entirety. Evaluate employee needs for leave, document the situation internally and externally, communicate leave options to employee including needed supporting documentation, complete necessary paperwork and submit to relevant carriers, maintain communication with employee, managers, and carriers, communicate return to work needs and timelines, and communicate pay needs to payroll for leave of absence situations.
• Manage benefits options; create and maintain relationships with benefits vendors, evaluate plan options, communicate plans to leadership, advise on options, and keep up with compliance rules and best practices related to benefits.
• Administer benefits by making needed employee changes in the event of termination, life change, etc., managing open enrollment, enrolling new employees, and educating employees on plans and options.
• Receive claims of harassment of other problematic situations, interview accusers, witnessed, the accused, and other relevant parties. Document the investigation timeline, steps, and outcomes. Communicate the outcome t applicable managers and employees, and carry out disciplinary steps as needed and as Company policy outlines.
• Seek out, analyze, and communicate human resources related updates, best practices, laws, and other relevant topic and implement changes in response.
• Manage payroll compliance, Paylocity settings, and the Payroll Administrator, maintain and ensure compliance of payroll policies and practices, and work to increase the efficiency and accuracy of the payroll process.
• Run payroll in the event of an absence of the Payroll Administrator.
• Review all accident documentation, send any necessary accident documentation to insurance carriers. Communicate needed first aid or worker’s compensation information to employee and managers. Complete any information requested from the carrier, investigate potentially fraudulent claims of injury, and administer and manage the post-accident drug test program.
• Receive mail, fax, email, and phone requests for information from government agencies, complete required information and respond in a timely manner. Represent Ted’s in cases of lawsuits, suits with carriers, etc.
• Coach and guide managers on best practices, policy interpretation, and compliance. Speak directly with employees as needed regarding employee issues and concerns.
• Implement compliance changes such as labor posters, tax forms, and notification of changes.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Excellent analytical, decision-making, and problem-solving skills. Excellent customer service skills.
• Excellent attention to detail and time management skills.

Education and Experience:

• At least 5 years experience in Human Resources required.
• At least 3 years experience in Payroll required.
• Bachelor’s degree required.
• Masters in Business Administration preferred.
• SHRM-SCP or SPHR certification preferred.
• HRIS, ATS, and LMS experience required.
• Restaurant industry experience preferred.
• Payroll experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.