• This position is not eligible for telework.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 51,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.

Human Capital (HC) provides personnel and administrative support to all agency employees and programs. This includes the management of all processes, and policies related to Recruitment, Job Classification, Employee Benefits, Personnel Policy Research and Development, Workforce Development, Time and Leave Management, Conflict Resolution among employee services. HC is tasked with ensuring the agency’s compliance with City, State and Federal labor laws, Equal Employment Opportunity mandates, Workplace Safety standards, and New York City Civil Service policies. We work to support all agency programs and staff through the development of innovative workforce enhancement programs, and resources.

DCWP seeks a motivated, self-starter to serve as the Human Capital Manager overseeing the agency’s Workforce Development efforts. As a dynamic agency that is constantly working to improve efficiency and employee performance, the development of new and existing talent is a critical need. By focusing on staff development, the Human Capital Manager will be responsible for ensuring that our staff have the skills they need to fulfill the agency’s mission.
Reporting to the Deputy Director of Human Capital responsibilities will include, but are not limited to:

• Supervising and coaching a Human Capital Associate to accomplish the performance management, training, and employee engagement goals for the agency;

• Overseeing and coordinating the completion of yearly employee performance evaluations;

• Serving as the liaison for external learning and development opportunities for staff;

• Working with management and employees to evaluate and identify training needs, evaluating, developing, and coordinating training materials to facilitate learning, promote employee morale and drive organizational performance goals;

• Coordinate and deliver employee engagement events such as WorkWell workshops, information seminars, webinars, brown bags, and related leadership and employee-centered workshops and events;

• Provide training as needed on employee relations issues and conducting effective feedback sessions on performance management;

• Conducting and overseeing mandated trainings during new hire orientations;

• Providing strategic and operational Human Capital advise, coaching, development, and support;

• Identify, analyze, assess, and review the impact of existing and/or new policies and practices to designated divisions’ operations and ensure adherence and uniform implementation with the various divisions;

• Maintain organized records and tracking reports for all assigned processes; and

• Provide administrative support to other HC team members as needed.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

• Experience in organizational development and assessing training needs based on policies, procedures, regulations, business initiatives and technologies.
• Experience in training and development in a Human Resources group.
• Ability to deliver instruction and develop and lead activities.
• Must have excellent interpersonal skills in order to interface with all levels of staff.
• Professional demeanor with excellent communication leadership and presentation skills.
• Ability to work independently and creatively in a fast-paced environment.
• Working knowledge of New York City Human Resources applications/systems, including NYCAPS/PeopleSoft, CHRMS and PMS.
• Experience with processes related to Performance Management.
• Sound working knowledge of Microsoft Office, Excel, Outlook, and PowerPoint.
• Strong organizational and data management skills related to tracking, reporting and data-based needs assessment.
• Attention to detail and follow-through.

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans
• Dental and vision insurance plans
• Employee assistance program

Financial and Savings Benefits

• 529 college savings plan
• Direct deposit
• Flexible spending account programs
• New York City Municipal Credit Union savings program
• Transit benefit programs
• Loan forgiveness

Retirement and Pension Plans

• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members

• Disability insurance
• Health club reimbursements
• Life insurance
• Supplemental hospital coverage
• Tuition reimbursement
• Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

• Appointments are subject to Office of Management and Budget (OMB) approval.

• 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

**The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

***LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

• Drug Screening: A drug screening may be required prior to being appointed.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to ReasonableAccommodationRequests@dcwp.nyc.gov.

If interested in being sent our job postings on a monthly basis, please email your resume at dcwpjobs@dcwp.nyc.gov. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.