POSITIONSUMMARY:
The Guest Services Representative is responsible for creating a hospitable guest experience and for performing tasks associated with the front desk. The Guest Services Representative position is a member of the Welcome Team.
PRIMARY DUTIES&RESPONSIBILITIES:
- Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:
- Guest registration, computing and collecting payment, and verification of credit card transactions. Transmit and receive messages via telephone and fax machine
- Read and run various reports. Make and confirm guest reservations. Maintain records of assigned and available rooms. Sort and rack incoming messages and mail. Maintain cleanliness and appearance of front lobby
- Proactively recognize and address guest concerns. Complete the Shift Checklist
- Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Computer knowledge. Good communication skills. Ability to work with minimal supervision and follow written and verbal work instructions. New hires must meet all Motel 6 / Studio 6’s employment qualifications in place at the time of hiring
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Vallejo, CA 94591: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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