Home Services Technician Job at Sunriver Resort
Overview
Join one of the Top 100 Companies to Work For in Oregon! Sunriver Resort is a gorgeous resort with amazing perks which include, but are not limited to: free golf, free arina floats, discounts on food and retail and much much more!
The Home Services Technician is responsible for responding to the needs of management, housekeeping, property managers, front desk, dispatch and guest service calls. They will assist in preparing homes and condos for guest arrival by providing exterior maintenance and hot tub services. They will assist in maintaining the AAA Four Diamond Standards
The Home Services Technician will always conduct them self in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, & Open and Honest Communication
The Home Services Technician shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Provides prompt response to all service calls
- Responsible for delivery of requested guest items
- Keeps department vehicles stocked and orderly at all times
- Performs quality control checks on outdoor spas within our vacation rental inventory; including but not limited to: chemical checks, adding chemicals, basic maintenance and repairs, occasional drain and fills, and cleaning interior and exterior of vessel
- Keeps accurate and legible records of all services
- Resolves guests issues and is empowered to act in the absence of the manager
- Receives and stores incoming freight accurately and promptly
- Helps maintain a clean and safe working environment
- Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)
- Must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards.
- Acts with responsibility towards all company property, supplies, and equipment
- Provides accurate key control and effective security for all keys, buildings, and vehicles
- Will occasionally assist housekeeping; including but not limited to: lock ups, stripping and stocking, bed making, basic cleaning.
- Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised
- Communicates all pertinent information to appropriate departments
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
- Reports to work on time and according to posted schedule
- Maintains a professional appearance. Follows all Sunriver Resort dress code standards
- Remains alert, courteous and helpful to the guests and colleagues at all times
- Performs other duties as assigned
Qualifications
- General knowledge of building maintenance required
- Prior experience as a maintenance technician for homes, hotels, or buildings highly preferred
- High school diploma or equivalent preferred
- Prior hospitality experience preferred
- One year of customer service experience required
- Must possess a valid Oregon Driver’s License and meet company driving standards
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