Helpdesk Operator Job at Troy University
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls: providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
Preferred Qualifications
2. Basic computer knowledge
1. Experience working as helpdesk operator
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