Help Desk Analyst Job at General Dynamics Information Technology
General Dynamics Information Technology Washington, DC 20003
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job Description
General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.
GDIT is seeking a Help Desk Technician to join our team supporting the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.
Job Duties and Responsibilities:
- Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
- Provides end-user software and hardware troubleshooting.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Create, monitor, and resolve customer Request and Incident tickets.
- Familiar with the Windows 10 operating system.
- Position is full time remote so your home work environment must be setup to receive customer calls through your work computer. Strong consistent internet connection and no back ground sound inference from your home environment.
- Have a positive and professional manner.
- Able to remain calm in stressful situations and deescalate customer frustrations.
- Maintains current knowledge of relevant technology as assigned.
HS Diploma/GED, 1+ years of experience
U.S. Citizenship
Shift: 10am – 7pm Monday – Friday Eastern Time Zone.
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