Healthcare Information Management Specialist
(Internal Title: HEALTHCARE INFORMATION SYSTEMS SPECIALIST)
HOME BASE: TACOMA, WA
Successful candidate may live in another location, close to any of our sites in Western, WA / Portand, OR

WHO WE ARE:

We are a values-driven organization, providing family-oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located in throughout Western Washington and Portland, Oregon, we offer comprehensive intensive, wrap-around mental health services to a diverse population for youth and families. We employ almost 600 energetic and compassionate employees.

WHAT WE VALUE:
Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

WE OFFER:

• Starting pay range: $31.02- $32.50 per hour

BENEFITS:

• 12 paid holidays; plus 1 personal holiday each year!
• 15 days’ vacation (to start)

12 sick-days per year

• Medical
• Dental
• Vision Insurance
• Life Insurance (1 times annual salary)
• Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension

The Family Behavioral Health Information Systems Specialist 1 provides technical support for all Medicaid services and required documentation input into the Family Behavioral Health Electronic Health Record (EHR) to support Medicaid billing and service encounter tracking. Work is performed under the supervision of the FBH Healthcare Data Administrator; however, the position requires a level of independence and technical expertise across sites and systems of care throughout Family Behavioral Health.

JOB SUMMARY:

This postion includes the following responsibilities:

Electronic Health Record and MIS Database Management

• Will support the execution and upgrades to the FBH Management Information System to support full integration and utilization of FBH Electronic Health Record.
• Which may include training that supports user access to the FBH MIS system.
• System wide support for compliance with Medicaid, funder and contract requirements for monitoring and troubleshooting of funder/state submissions and error reports, ensuring errors are corrected in a timely manner.
• Support the functioning of computer information resources supporting FBH’s data security, strategic outcome computing and recovery of data in the event that recovery is required.

Information System User Support

• Provides Information System User Support for all FBH sites including service encounters audits and is responsible for supporting clinical staff by producing reports from both FBH and funder MIS systems.
• Evaluates and resolves user problems by contacting appropriate resources for additional assistance and assists with setup and maintenance of user accounts and security level assignment.
• Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications.
• Implements and communicates protocols as needed to support compliance with FBH written procedures for use of the management information system and any auxiliary programs to support Medicaid required data entry.

Electronic Health Record (EHR) Development:

• Development and maintenance of custom forms - system-wide, site & funder specific.
• Assist with the evaluation and implementation/expansion for any auxiliary program that may enhance our current database or EHR.

Funder Data Interface:

• May attend funders MIS meetings as CCS-FBH representative to interpret and communicate system technical information regarding site and end user needs.
• Will network and build positive relationships with funders, vendors, and CCS staff in order to be proactive in identifying and addressing potential MIS issues or concerns.

Report Writing and Form Design:

• Analyze the operational computing procedures of FBH’s reporting system and make recommendations for service encounter and reporting improvements.
• Develops and maintains custom forms to be used in the FBH EHR.
• Provide technological solutions that can be applied to the ongoing development and provides technical support for automating traditional processes, forms, and input designs.
• Ensures staff has on-line access to all Behavioral Health and Medicaid required reports and forms, including set-up, training and troubleshooting required for Medicaid service encounter reporting.

Other duties may be assigned.

A full job description may be shared with candidates chosen for an interview.

WHAT WE ARE SEEKING IN A CANDIDATE:

• AA degree or relevant experience providing Information System support for a Behavioral Health System.
• Two years’ experience providing informational systems technical support for a Behavioral Health System utilizing an Electronic Health Record.
• Two years’ experience working with Database Systems or other relevant experience with increased responsibilities.
• Strong computer skills especially in Windows, Excel, and Access.
• Excellent written and oral communication skills.
• Excellent interpersonal and organizational skills and ability to work in a busy and diverse environment.
• Must have an acceptable driving record per CCS driving policy (required to provide current driving abstract).
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to work both independently and as a member of a team.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural environments.

PREFERRED QUALIFICATIONS

• Experience using Care Logic or other Behavioral Health Electronic Health Record.
• Advanced skill level in using Pentaho.
• Experience working with MCOs/ASOs/ICNs.
• Experience working in a private non-profit setting.

ABOUT TACOMA:

Urbanites are drawn to downtown Tacoma for its competitively priced living spaces with sweeping views of Mt. Rainier, city and water views, while families gravitate toward Tacoma’s charming, affordable neighborhoods with big city amenities. Tacoma, conveniently located on the I-5 corridor, easily accessible to Seattle. Enjoy all the area has to offer:

• A haven for hikers, runners and cyclists. Tacoma is alive with activities from students attending the Universities and Trade, Technical and Community Colleges.
• Tacoma’s gourmands and culinary connoisseurs have cultivated a scene that’s made national press, with top-notch meeting and convention spaces, and huge headliner concerts have drawn visitors from across the globe.
• Birthplace of world-renowned glass artist Dale Chihuly, displaying at the Glass Museum, Tacoma is home to vibrant, creative community writers, artists and musicians, photographers, filmmakers, passionate entrepreneurs and business owners.

To apply with your resume, visit our FBH Careers Page at https://fbh-ccsww.icims.com/jobs/intro? .

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer, supporting Diversity, Inclusion, and Social Justice. Please let us know if you need special accommodations to apply or interview for this position.

Job Type: Full-time

Pay: $31.02 - $32.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have a AA degree or relevant experience providing Information System support for a Behavioral Health System? Please answer "Yes or No"
• Are you currently employed with CCSWW?" Please answer “Yes or No”
• Have you in the past been employed by CCSWW?" Please answer “Yes or No”
• Driving is a requirement for this position. Do you currently hold an active, valid driver’s license?" Please answer “Yes or No”
• Do you have reliable transportation and proof of current automobile insurance? Please answer “Yes or No”
• Do you have at least two years’ experience providing informational systems technical support for a Behavioral Health System utilizing an Electronic Health Record? Please answer "Yes or No"
• Do you have at least two years’ experience working with Database Systems or other relevant experience with increased responsibilities? Please answer "Yes or No"
• Describe your level of proficiency using Windows, Excel, and Access, stating each as: Beginner, Intermediate, or Advanced Proficiency

Work Location: One location

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