Primary Purpose:

The person in this position is a member of the Patient Centered Medical Home where each team member plays an integral role in providing patient-centered health care. The incumbent is responsible in screening patients and visitors at the door, monitors patient flow, and assists in navigating patient appointments.

Essential Duties:

Smile and greets patient, employees, and visitors in a non-judgmental and culturally sensitive manner.

Queries every patient and visitor that enters into KPHC doors on COVID-19 related questions such as: travel, signs and symptoms, pending test results, or any exposure to COVID-19.

Takes the temperature of staff, patient, and visitors upon entry into KPHC doors.

Review patient appointments utilizing a laptop and navigate patient to proceed to their appropriate appointment as necessary.

Refers patients who has elevated temperature or may show signs and symptoms of COVID-19 to the KPHC COVID-19 tent.

Communicates effectively with the triage nurse or assigned nurse.

Monitors patient flow from the door to the waiting area to ensure that social distancing guidelines are followed appropriately.

Collaborates with CHW and Language Line Solutions in providing language assistance to patients as necessary.

Regular and reliable on-site attendance is required.

Other Duties:

Ensures that PPE guidelines are followed for self and others

Participates in care team meetings as appropriate.

Performs other related duties as assigned

• Observes safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Minimum Qualification Requirements:

Education:

High School Diploma or GED equivalent required

Medical assistant certification preferred

One year certificate from college or technical school or equivalent combination of education and experience

Experience:

New graduate welcome or a general experience in working in a community or hospital setting preferred

Skills/Knowledge:

Medical terminology proficiency required

Computer proficiency required

Ability to type 60 words per minute

Ability to add, subtract, multiple and divide in all units of measures, using whole numbers, common fractions and decimals

Ability to compute rate, ratio and percent and to draw and interpret graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving several concrete variable in standard situations

Fluency in English and Cantonese/Mandarin/Vietnamese (preferred but not required)

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.