We are recruiting for a Health Information Technology (H.I.T) Support Specialist to join our H.I.T. team at our corporate office in Fresno, CA.

Under the Supervision of the Director of Health Information Technology, the HIT Training & Support Specialist will assist in the ongoing training and support of the Clinical Information Systems and related solutions.

Responsibilities

Summary of Responsibilities:

• Provides recurring and on-demand EHR training for UHC staff
• Responsible for being the primary support to assist system users on the EMR
• Responsible for troubleshooting, resolving and addressing system issues
• Coordinate with system vendors for resolution of application issues regarding the EMR
• Other duties and projects as assigned

PERFORMANCE AREA 1:

• Facilitate organization’s clinical information systems training
• Create job aid instructions for key user responsibilities
• Assist in the development of user workflow as it relates to system functionality
• Track all requests for support and task assignments
• Provide testing of system functionality for application upgrades
• Assist in report validation as developed by Data Management & Analytics
• Evaluate new system enhancements
• Provide on-site support for both new and existing clinics as requested

Qualifications

EDUCATION

• Associate degree or equivalent.
• Bachler’s degree preferred, equivalent experience can be used leu of degree

LICENSE/CERTIFICATION

• Health Information Technology Certification or other healthcare related certifications preferred

PRIOR EXPERIENCE:

• Demonstration of Clinical Information Systems usage, support and/or training, preferred.

SKILLS

• Experience with Microsoft Office Productivity Applications such as Word, Excel, PowerPoint and Outlook
• Effective presentation skills
• Excellent verbal and written communication skills
• Familiar with adult learning and general training techniques
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgement
• Able to handle multiple tasks simultaneously
• Demonstrated good customer service; patience, attentiveness, emotional intelligence
• Demonstrated professionalism; self-regulation, accountability, competency

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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