PRIMARY PURPOSE:
Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.
2.Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.
3.Meet and exceed sales and referral goals annually.
4.Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.
5.Manages the sales effort of the tellers.
6.Identifies and refers potential investment clients to the appropriate source.
7.Ensures adequacy of branch cash and orders accordingly.
8.Maintains control and balancing of personal cash drawer.
9.Reconciles branch ATM daily.
10.Performs monthly cash counts on each teller, branch cash vault.
11.Monitors branch video surveillance equipment.
12.Oversees Branch Personal Teller Machine proof and control, if applicable.
13.Researches and processes credit and debit advises received from correspondent Bank.
14.Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.
15.Services as Branch Supervisor if designated by management.
16.Participates in outbound calling efforts and is proficient in the migration of customers to the Bank’s digital channels.
17.Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
18.Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
19.Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
20.Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

JOB SPECIFICATIONS:
Knowledge, Skills & Abilities

• Excellent sales, service, interpersonal and communication skills, with the ability to focus on customer needs promptly in a courteous and professional manner.
• Working knowledge of bank products and services, or ability to be trained and quickly learn the products and services.
• Strong basic math ability.
• Must be detail oriented and highly accurate with the ability to multi-task.
• Computer literacy, basic data entry skills, general knowledge of standard office equipment (e.g. adding machines, calculators, PC) and ATM/ITM’s required.
• Must be able to work flexible schedules in accordance with the needs of the branch.

Experience & Education

• High School Diploma, or the equivalent required.
• Three years of prior teller experience and one year of supervisory experience.

Internal and External Contacts

• Daily contact with customers and department staff; recurrent divisional and inter-divisional contact.
• Occasional contact with equipment vendors.

Working Conditions/Physical Requirements
Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.