Head of Customer Service Job at Ohio University
Please see Special Instructions for more details.
We are seeking candidates with a commitment to working effectively with students, faculty & staff from diverse backgrounds. Review of applications begins immediately and continues until the position is filled. Apply online with requested documents (cover letter, CV/resume & list of references) by 6/11/2023, for full consideration.
For references, please include names and contact information for three (3) professional references indicating their relationship to you. At least one reference should be a current or recent supervisor.
OHIO proudly offers flextime in addition to flexplace in support of our employees and such arrangements will be negotiated at time of offer.
For references, please include names and contact information for three (3) professional references indicating their relationship to you. At least one reference should be a current or recent supervisor.
OHIO proudly offers flextime in addition to flexplace in support of our employees and such arrangements will be negotiated at time of offer.
Posting Details
Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.
Position Information
Job Title
Head of Learning Services
Applications Accepted From
Public: Open to the public
Special Instructions to Applicants
We are seeking candidates with a commitment to working effectively with students, faculty & staff from diverse backgrounds. Review of applications begins immediately and continues until the position is filled. Apply online with requested documents (cover letter, CV/resume & list of references) by 6/11/2023, for full consideration.
For references, please include names and contact information for three (3) professional references indicating their relationship to you. At least one reference should be a current or recent supervisor.
OHIO proudly offers flextime in addition to flexplace in support of our employees and such arrangements will be negotiated at time of offer.
For references, please include names and contact information for three (3) professional references indicating their relationship to you. At least one reference should be a current or recent supervisor.
OHIO proudly offers flextime in addition to flexplace in support of our employees and such arrangements will be negotiated at time of offer.
This position is eligible for the following benefits:
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.
Posting Number
20165333S
Job Description
Ohio University Libraries seeks an innovative, creative, user-focused, and forward-thinking leader to serve in the position of Head of Learning Services. The Learning Services department was recently formed through a strategic reorganization that will increase collaboration and prioritize forward-thinking library work. The Head of Learning Services will lead and manage a department of 11 professional librarians in the development, management, and execution of programming focused on information literacy concepts, affordable educational resources, and digital humanities pedagogy. The Head of Learning Services will promote Libraries and University collaborations to deliver this programming on all campuses. The department head will also oversee library operations and the provision of services in distributed libraries on the Athens and regional campuses.
Specifically, the Head of Learning Services:
- Leads and manages the development, assessment, and sharing of instructional resources and programming related to information literacy and library research and tools, including oversight of the education components of the Libraries’ events and orientation programming.
- Works with campus partners such as the Center for Teaching, Learning, & Assessment (CTLA), instructors, orientation staff, instructional designers and technologists, as well as library staff to meet curricular needs, promote library resources and services, and enhance student learning experiences via Libraries’ events and collaborative community programming.
- Leads and manages the development, assessment, and delivery of the Libraries’ programming and supports (including librarian and instructor professional development) for instructor engagement with affordable course materials (free, open, and library-licensed).
- Works collaboratively with other units, including instructors, instructional designers and technologists, CTLA, Office of Information Technology, and students to promote services and resources to advance understandings around course materials costs and impacts.
- Develops collaborations across the Libraries and the University to deliver programming in support of digital humanities pedagogies in order to integrate information literacy concepts, library resources, or library staff expertise into the curriculum and student learning experiences.
- Supervises, sets goals, assigns projects, and provides direction and oversight for all departmental staff and the distributed libraries, including Music & Dance Library in Glidden Hall on the Athens campus and the regional campus libraries in Chillicothe, Eastern, Lancaster, Southern, and Zanesville.
- Works collaboratively with other Libraries’ department heads and on-site campus units on operational and collection management initiatives and efficiencies.
- Engages in regular professional development through research, publications, presentations, and participation in regional, national, and/or international professional bodies as part of a continuing commitment to bringing best practices and innovative services to the Libraries.
- Participates in the work of professional librarians in the Libraries by serving as liaison to an academic area and/or service to the Libraries through committees, teams, or task forces.
Ohio University Libraries is in the final year of its strategic plan (
Minimum Qualifications
- Master’s degree in Library and Information Science from an ALA accredited school or from a master’s level program in library and information studies accredited or recognized by the appropriate national body of another country
- Minimum 3 years of library work experience
- Minimum 1 year of management experience
Preferred Qualifications
- Experience with developing digital learning resources, including instructional videos, tutorials, or LMS modules
- Experience with instructional programming in an academic library
- Coursework or experience with open educational practices
- Experience with or coursework in digital humanities in the classroom
- Demonstrated commitment to equity, diversity and inclusion in managerial, instructional, and programming practices
- Excellent interpersonal, written, and verbal communication skills
- Demonstrated ability to manage complex projects, set priorities, and exercise flexibility
- Demonstrated success in a collaborative environment
Department
Library
Pay Rate
Pay is commensurate with experience and credentials. Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short term disability, life insurance, retirement benefits, educational benefits for themselves and qualified dependents, domestic partner benefits, parental leave, adoption benefits, paid time off, and access to professional development programs. More detailed plan information can be found at:
Job Open Date
05/19/2023
Posting Close Date
06/11/2023
Job Category
Administrative at-will appointment
Months
12 month
Planning Unit
Library
Work Schedule
Typically 8-5, M-F
Campus
Athens
Expected hours worked per week
Typically 40 hours per week
Expected duration of assignment
On-going
Applicants may contact this person if they have questions about this position.
Katy Mathuews, mathuews@ohio.edu
Diversity Statement
Ohio University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful, diverse, and inclusive workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of race, color, religion, age, ethnicity, national origin, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual orientation, military service or veteran status, mental or physical disability, or genetic information. Ohio University is an equal access/equal opportunity and affirmative action employer.
Job Information
Employment Type
full-time regular
Job Family/Subfamily
Library Services/Museum-Functional Specialist
Career Track & Level
M 3
Pay Grade
CA&P|18|
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