Head of Central Operations Job at Republic Finance
Overview and Responsibilities:
The Head of Central Operations is a key leadership role with significant and broad responsibilities that directly affect the organization's profitability. This role will report directly to the Director of Central Operations and will provide direction, guidance, and oversight of the operations function across our two centralized locations in Ponchatoula, LA and Charlotte, NC. In this capacity, the individual will lead the teams responsible for legal processing, bankruptcy, vehicle repossession, insurance claims processing, debt settlement agencies negotiation, and account maintenance. This role will collaborate closely with peers in the Call Center, Digital and Transformation team in Central Operations as well as the Operations Analytics team. By partnering and collaborating with the other business heads, you will enhance operational execution, improve standards and best practices, improve customer experience and deliver expected results. In addition, you will work closely with branch operations, credit risk, compliance, audit, legal, and other key partners who may be both internal and external to the organization. Job responsibilities are as follows:
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
At Republic Finance, we are building a leading consumer lending company. In business for more than 70 years, we are proud to be a trusted lender in over 250 communities across the Central and Southeastern United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, Republic Finance is continuously improving our online customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our overall performance makes an impact on our community.
The Head of Central Operations is a key leadership role with significant and broad responsibilities that directly affect the organization's profitability. This role will report directly to the Director of Central Operations and will provide direction, guidance, and oversight of the operations function across our two centralized locations in Ponchatoula, LA and Charlotte, NC. In this capacity, the individual will lead the teams responsible for legal processing, bankruptcy, vehicle repossession, insurance claims processing, debt settlement agencies negotiation, and account maintenance. This role will collaborate closely with peers in the Call Center, Digital and Transformation team in Central Operations as well as the Operations Analytics team. By partnering and collaborating with the other business heads, you will enhance operational execution, improve standards and best practices, improve customer experience and deliver expected results. In addition, you will work closely with branch operations, credit risk, compliance, audit, legal, and other key partners who may be both internal and external to the organization. Job responsibilities are as follows:
Manage and lead a team across our two locations of 100+ team members.- Ensure department standards and performance goals are achieved while maintaining operations and expense budget.
- Develop strong bench strength by improving leadership team members skills through coaching and performance feedback.
- Improve employee engagement through communication, and recognition.
- Maintain updated process and procedures documentation and communicate revisions.
- Ensure departmental process execution and specifications are aligned with regulatory and audit standards.
- Proactively lead strategic projects and implement innovative improvements while defining and measuring success.
- Perform other duties as assigned.
- Opportunity for a hybrid work arrangement but no less than 60% ‘in office’ while in primary location city
- 40% minimum travel is required to manage second location
- Bachelor's degree in Business or related concentration
- 10+ years of relevant experience in Consumer Finance managing loss mitigation, collection, repossession and legal filings.
- Deep knowledge and experience in vehicle refinance from onboarding through to loss mitigation processing is a plus
- Strong leadership skills and people development experience
- Experience in managing large teams across multiple locations.
- Exceptional communication and presentation skills
- Project management experience leading multiple programs/projects simultaneously
- Operates at the highest level of integrity and demonstrates a transparent approach to managing
- Strong financial and analytical skills
- Experience in process design and optimization a plus
We offer a competitive compensation and benefits package including:
- Health/Dental/Vision
- Paid Time Off (PTO)
- 401 (K) and employer match
- Company provided Life Insurance & Long Term Disability
Additional benefits with Republic Finance include:
- Employee of the Month Program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.