• Pay: $18/hr
• Shift: Monday - Friday (Day shift - Time TBD)

Job Summary - The Hardware Technician is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone. Additionally, the Hardware Technician is also responsible for repair, maintenance, and tracking of client equipment and operating within client Service Level Agreements.

Principal Responsibilities: (Essential Function):

The work breakdown percentages for the following high-level responsibilities are defined by different client contracts and may differ between accounts.

Hardware Repair

• Replicate and resolve customer issues in the hardware environment (Triage.)
• Prioritize the day’s repairs to ensure that all equipment is returned to users within each Client’s Service Level guidelines (whether working in a dedicated or syndicated environment.)
• Complete all steps necessary to fully configure equipment for new hires and “rebuild” type repairs
• Prepare Manufacturer Repair orders for damaged equipment

Other

• Perform special projects as assigned by management.
• Stay current on Original Manufacturer Equipment policies, changes and maintenance procedures for their equipment.
• Continually update technical information and best practices concerning proprietary applications to the C3i Reference Library and other knowledge management channels.
• Accountable for all assets handled, including but not limited to, virtual tracking, physical tracking, and physical condition.

Job Requirements

Education/Experience

• High School Diploma or GED required
• Computer hardware repair or computer support experience
• Help Desk/Call Center experience preferred

Skills

• Excellent oral and written communications skills
• Excellent problem solving and troubleshooting skills
• Experience in troubleshooting current Microsoft operating systems and Office applications
• Basic network knowledge of networks and network systems

HCL Technologies is an Equal Opportunity Employer - EOE, M/F, D/V.
https://www.hcltech.com/candidate-privacy-notice

Job Type: Full-time

Salary: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer hardware: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Work Location: One location

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