To supervise the department, to provide timely, accurate, prompt and professional services to our internal and external clients that meet or exceed their expectations.

• Offer problem resolution, as applicable, for any client issues identified, highlighted or questioned with the aim of enhancing client satisfaction and improving client relations.
• Monitor and address staffing needs and issues, prioritizing workload to ensure turnaround times and client expectations are met.
• Assist management with the new hire process.
• Work with other department leadership to provide feedback to site leaders regarding departmental systems, processes and recommendations for improvements and cost savings to achieve site wide goals.
• Ensure staff growth and development, including performance evaluation, goal setting, and proper training.
• Assist employees in correcting performance issues through coaching, counselling and performance improvement plan.
• Ensure that CARs/PARs are closed out in a timely manner.
• Ensure adherence to and implementation of the guidelines set forth in the BV-CPS Quality Manual as well as maintenance of the quality system.
• Monitor the work environment for safety hazards and promptly recommend or take action to address any and all concerns in accordance with location safety procedures.
• Support business development/service delivery and build rapport with clients through participation in client meetings, technical/educational lab tours, prepare client presentations and participate in seminars.
• Ensure accurate and prompt client service, including but not limited to technical inquiries, program requirements, pricing, capability, holds and reporting
• Provide customer account information to Business Development/Service Delivery Team to minimize risk, maximize opportunities, achieve sales goals.
• Communicate significant client issues for resolution, and monitor sales and submissions to track client satisfaction. Monitor processes and track KPI’s for department (revisions/credits, holds, cancels, etc.), and report, address and put corrective actions in place to resolve issues within and outside of the department.
• Work in conjunction with staff to develop and maintain testing expertise in domestic and foreign standards, regulations and client specifications, ensuring test procedures and methods are being followed.
• Review data for accuracy and thoroughness, and sign technical reports, as required.
• Conduct verbal communications to clients regarding technical issues.
• Responsible for ensuring equipment and instrumentation is maintained and calibrated.
• Identify, troubleshoot and resolve technical issues, as required.
• Perform specialized testing/reporting and method development, as required.
• Ensure BV proprietary databases are updated on a daily basis.
• Assist with research and developing new testing services / capabilities as directed by lab manager.
• Represent the company on technical committees and department during audits.
• Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.

• Assist Manager in executing the budget, helping to ensure achievement through controlling expenses, meeting revenue, and forecasting potential issues
• Write, train, implement and update administrative/test protocols/technical procedures, as required.
• Provide training for new requirements, regulations, services offerings, or technologies.
• Work with appropriate staff and/or vendors for appropriate procurement, maintenance, troubleshooting, and implementation of new equipment
• Enhance technical capabilities, working with staff to provide technical consultations for internal and external clients regarding recommendations for testing.

• Developing plans to respond to changing market conditions, client requirements or changing priorities.
• Coordinate and document responses for requests for quotations/proposals, as needed.
• Assist in developing department strategy and executing departmental plans.
• Lead and implement large scale department improvement projects.
• Lead on-going discussions regarding test methods and adherence to standards and quality requirements with other Operations Supervisors and Managers

• Research and develop new testing services/capabilities as needed

• Strong written and verbal communications and interpersonal skills
• Excellent organizational skills to organize / prioritize individual and team workload to meet or exceed deadlines
• Ability to juggle multiple tasks and changing priorities in a very busy environment
• Strong analytical / problem solving / process improvement skills
• Strong leadership skills to supervise diverse areas and staff
• Strong knowledge of products testing from laboratory perspective and/or excellent practical knowledge of testing in the area being supervised, as required
• Proficiency with Word, Excel & PowerPoint
• Attention to detail
• Strong technical aptitude and/or broad technical knowledge in various areas

• 4 year technical degree with 2 years industry related experience and 2 years leadership experience

• 4 year technical degree with 4 years industry related experience and 3 years supervisory experience

• 4 year technical degree with 5-6 years industry related experience and 5 years supervisory experience